Resource Coordinator Nurse - ENT Clinic Full time Days
About The Position
The Resource Coordinator Nurse reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, this role participates in planning, leading, and organizing activities related to quality patient care and supervises and personally provides nursing care in the practice. The position supports the daily operations of practice sites, assists with supervision of clinical and administrative support personnel, coordinates provider schedules, manages practice collections, promotes service excellence, and performs service recovery as needed. The role also provides clinical expertise to staff and supports quality assurance, efficient resource use, appropriate staffing, and quality patient care. This is a full-time, day-shift position at 40 hours per week (1.0 FTE). The posted hourly salary range is $38.50 to $61.60.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least three years of work experience in a medical or related business.
- Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
- Solid understanding of patient flow in a medical office.
- Leadership experience.
- Working knowledge of medical software, Microsoft Word, and Microsoft Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
- Current license as a Registered Professional Nurse or eligibility for licensure in the State of Illinois.
- CPR.
Nice To Haves
- Bachelor’s degree.
- Knowledge of coding.
- Supervisory experience.
Responsibilities
- Conduct orientation and training for new and existing staff, monitor staff orientation, identify additional instructional needs, schedule adequate staff coverage, and maintain attendance records.
- Prioritize, assign, and review work; provide performance feedback to the manager; and assist the manager in establishing and evaluating staff performance expectations.
- Serve as a clinical resource to staff.
- Contain costs while maintaining the highest quality of service.
- Maintain staffing levels in accordance with department guidelines, optimize department coverage, and minimize overtime.
- Monitor utilization of supplies and equipment to support efficiency and cost containment.
- Support departmental quality assurance programs, enforce policies and procedures, and supervise clinical practice operations.
- Provide clinical expertise and support to clinical staff to ensure quality patient care.
- Assess assigned patients and their significant others for biopsychosocial, physiological, and learning needs, and communicate to support care planning in coordination with clinical pathways as appropriate.
- Implement appropriate actions, including clinical interventions, in response to needs identified from multiple sources for patients and their significant others.
- Support daily practice-site operations and assist with supervision of clinical and administrative support personnel.
- Coordinate provider schedules and manage practice collections.
- Ensure service excellence and perform service recovery as necessary.
Benefits
- Tuition reimbursement.
- Loan forgiveness.
- 401(k) matching.
- Lifecycle benefits.
- A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
