Medical Assistant - ENT Clinic Full time Days

Northwestern Memorial Healthcare • Chicago, IL

1d

About The Position

The Medical Assistant is a member of the health care team primarily responsible for supporting physicians, nurses, and other licensed medical staff. The role facilitates efficient patient flow, assists with patient care activities, and performs related administrative functions. The Medical Assistant maintains neat, clean, and safe patient care areas, promotes patient satisfaction through professional and friendly interactions, and safeguards patient confidentiality. The position reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, compliance program, applicable policies, and regulatory and accreditation standards.

Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The Medical Assistant escorts and prepares patients, obtains and documents vital signs and relevant visit information, alerts clinicians to significant changes, and prepares equipment and exam rooms. The role also assists with procedures, maintains supplies and equipment, and performs delegated duties common to the specialty area in accordance with established protocols.

Requirements

• High school diploma or GED.
• Current certification in an accepted medical assistant credential, or written proof of eligibility to sit for an accepted certification exam (AAMA, AMT, NCCT, NHA, or NRCMA).
• Complete an accepted medical assistant certification within the first six months of employment, with up to two test attempts; certification is a condition of employment.
• For new medical assistant graduates within six months of graduation, submit a letter from the school or certifying body as proof of eligibility; non-certified medical assistants or graduates more than six months past graduation must submit a letter from the certifying body.
• American Heart Association-accredited Basic Life Support (BLS/CPR) certification.
• Zero to two years of experience in a relevant role.
• Strong computer skills.
• Sign an onboarding acknowledgment that certification must be attained within six months.

Nice To Haves

• Completion of an accredited Medical Assistant training program.
• One to two years of ambulatory care experience.
• Experience with an electronic medical record.

Responsibilities

• Facilitate efficient patient flow by escorting patients to exam rooms, identifying patients using two identifiers, and preparing them for examinations.
• Obtain accurate vital signs and document the reason for the visit; update or confirm allergies, smoking history, and pharmacy information.
• Promptly inform the provider and registered nurse of significant changes in vital signs or acute symptoms.
• Anticipate and prepare equipment and supplies needed for visits; clean and prepare exam rooms for the next patient.
• Respond to needs that expedite visits, maintain patient flow, and prioritize tasks accordingly.
• Assist practitioners with medical and surgical procedures in accordance with protocols, including ECGs, venipuncture, immunizations, procedure-tray setup, specimen collection, and CLIA-waived testing as directed by a provider.
• Prepare and stock exam rooms, following established protocols for disinfecting and sterilizing equipment and instruments.
• Participate in environmental safety rounds.
• Maintain vaccine and medication inventory and monitor and maintain equipment and instruments according to clinic guidelines.
• Assist with ordering supplies and properly dispose of expired items.
• Follow office opening and closing procedures.
• Interact professionally and cordially with patients and communicate effectively with patients and the patient care team, both in person and by phone.
• Accept and perform delegated responsibilities positively, offer assistance to others, and attend and participate in staff meetings.
• Perform delegated procedures common to the specialty area safely, effectively, and efficiently.
• Perform other duties assigned by the Supervisor or Manager.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED