Medical Office Assistant ENT Clinic PT Days

Trane Technologies•Detroit, MI

About The Position

Under general supervision and according to established policies and procedures, the Medical Office Assistant performs Medical Assistant and Patient Services Assistant duties for the assigned area. The role greets visitors, registers patients, handles telephone calls, obtains demographic and insurance information, determines insurance benefits and copays, collects and posts payments, and schedules appointments and procedures. The assistant prepares patient charts and exam rooms, supports physicians or physician extenders during examinations, helps move or position patients, handles instruments, takes and documents vital signs, and records patients’ reasons for visits. Depending on the assignment, the role may perform non-intravenous injections, venipuncture, EKGs, stress-test assistance, routine x-rays, pulmonary function tests, and related activities. Additional duties include maintaining and releasing medical records, researching and correcting computerized billing records, preparing deposits and laboratory slips, compiling statistical data, typing correspondence, and training new personnel. The assistant follows established safety policies and procedures and participates in safety training, including CPR and annual safety training.

Requirements

High school diploma or GED.
Graduation from a school of practical nursing, or completion of a PCA/PCT program, nurse assistant program or equivalent training, Medical Assistant program, EMT training, or phlebotomy training program; alternatively, six months of experience in a doctor’s office or related area performing Medical Assistant duties.
One year of previous experience performing Medical Assistant or Patient Care Associate duties.
One year of previous experience performing medical office clerical duties, such as insurance verification, authorizations, medical billing, or EMR usage, in a doctor’s office or related area.
Analytical ability to handle patient problems, review and verify insurance information, research billing problems, and compile statistical data.
Interpersonal skills to communicate effectively with patients, physicians, and other personnel.
Technical knowledge of blood pressure techniques.

Nice To Haves

Six months of direct patient care experience is preferred.
Medical Assistant certification is preferred.

Responsibilities

Greet visitors, answer telephones, and direct calls and visitors to the appropriate person or place.
Register patients for outpatient services and obtain demographic, insurance, and related information.
Contact insurance providers to determine benefit levels and patient copayments as needed.
Collect and post payments and prepare daily deposits.
Pull and prepare patient charts and file notes, prescriptions, face sheets, and other documentation in medical records.
Copy and release medical record information as needed.
Prepare exam rooms and assist physicians with examinations, including positioning patients and handling instruments.
Take and document vital signs and patients’ reasons for visits in their charts.
Perform, as applicable, non-intravenous injections, venipuncture, EKGs, stress-test assistance, routine x-rays, PFTs, and related activities.
Obtain referrals and schedule patient appointments or procedures according to guidelines.
Enter, review, research, and correct computerized patient billing records; provide the billing company with copies of payments and rejections.
Prepare laboratory slips and statistical data, type correspondence, and train new personnel as needed.
Follow safety policies and procedures and participate in required safety training, including CPR and annual safety training.