Rehab Clinical Operations Coordinator (Full Time, Days)

Nicklaus Children's Hospital•Miami, FL

10h

About The Position

The Rehab Clinical Operations Coordinator provides assistance with patient care and supports access-to-care operations and other operational duties for the rehabilitation department. The role helps patients and caregivers understand evaluation and treatment processes, supports scheduling and transfers, and coordinates plan-of-care documentation and follow-up. It also handles charge reconciliation, patient document scanning, discharge processes, and billing coordination for Early Steps patients. The coordinator supports clinical staff with patient care activities as directed and helps maintain a clean, organized, and adequately stocked treatment environment. Duties include applying infection-control and equipment-cleaning procedures, maintaining cleaning logs, ordering supplies and equipment, reporting unsafe conditions, and supporting operations at other centers as needed.

Requirements

Active and in-good-standing American Heart Association (AHA) CPR AED certification, maintained throughout employment.
Previous customer service or clerical experience.
Basic mechanical skills to perform light equipment repair and maintenance.
Ability to take direction from a wide variety of professionals in Rehabilitative Services.
Ability to remain calm in stressful situations.
Excellent customer service skills.
Excellent organizational skills.
Basic proficiency in Outlook, Word, Excel, and PowerPoint.

Nice To Haves

At least two years of college-level coursework preferred.
Previous work experience with children preferred.
Previous healthcare experience highly preferred.
Spanish proficiency preferred.

Responsibilities

Assist with communication to patients and caregivers about evaluation and treatment processes.
Fax, mail, receive, monitor, track, log, and follow up on Plans of Care for evaluations, re-evaluations, and additional treatment with doctors’ offices and/or patients and caregivers.
Monitor and assist with patient transfers, including queue management, record review, collaboration with patient access and clinical teams, and responding to transfer requests with approval or denial.
Perform daily charge reconciliation, including review, monitoring, and follow-up to address missed or incorrect charges.
Collect, organize, and scan patient documents into the EMR in accordance with HIM requirements.
Follow the discharge process for patient accounts.
Help confirm patient appointments and respond to follow-up questions to minimize no-shows.
Support pediatric scheduling through CRM or a comparable tool and handle same-day rescheduling changes.
Coordinate care and support billing for Early Steps patients through communication with Early Steps, Pre-Access, and the clinical team, following regional requirements and standard work.
Assist the clinical team with patient care activities as directed.
Complete and submit clean sweeps according to hospital requirements.
Maintain the environment of care for designated equipment and keep treatment areas clean, organized, and orderly.
Order supplies and ensure rooms are properly stocked with linen for patient care.
Maintain the cleanliness of assigned areas and equipment and maintain equipment and cleaning logs according to cleaning guidelines.
Report unsafe equipment or conditions to leaders or the Operations Team; assist with equipment recovery and reordering, and follow corrective-action processes.
Monitor inventory and maintain adequate stock of treatment and office supplies.
Support other centers as needed to maintain rehabilitation operations.
Follow standard work to support successful daily operations.