Resource Coordinator, Rehab Services- Full Time Days

Northwestern Memorial Healthcare • Peoria, IL

2d • $44 - $60

About The Position

The Resource Coordinator, Rehab Services (RC) supports Northwestern Medicine’s mission, vision, and values while supervising, developing, and implementing department initiatives. The role combines direct patient care with staff coordination, mentoring, committee participation, and departmental process improvement. The RC serves as a professional, clinical, communication, education, and leadership role model for therapists and clinical interns, and collaborates with Rehabilitative Services leadership to advance quality strategies, maintain a professional work environment, ensure timely services, and improve patient satisfaction.

The position coordinates department operations and daily staff activities; supports staffing, scheduling, orientation, education, performance feedback, and accountability; and contributes to policies, quality metrics, and operational improvements. It also performs the functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced/expert level. The RC is expected to prioritize patient and customer needs, communicate effectively across teams, and maintain a reliable, resourceful, and professional manner.

This is a full-time, 1.0 FTE day-shift position, 40 hours per week. The listed hourly salary range is $44.39–$59.93.

Requirements

• Bachelor’s degree in a clinical field, such as Occupational Therapy, Physical Therapy, or Speech Language Pathology.
• Illinois licensure as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.
• BLS certification from the American Heart Association upon hire.
• At least 3 years of experience in the relevant field of expertise.

Nice To Haves

• Master’s degree in a relevant field, such as Psychology, MHS, MOT, or MPT, or equivalent experience and demonstrated ability.
• Specialty certification.

Responsibilities

• Collaborate with the manager and director on patient-care operations, department operations, unit-specific programs, and organizational initiatives.
• Maintain communication within Rehabilitative Services and with other departments and organizational leaders.
• Coordinate daily work activities and schedules for professional, technical, and non-technical employees, including assignments, vacation and education time, and schedule changes.
• Enforce policies and procedures, train new employees, and monitor department education programs.
• Monitor schedules and billable standards to ensure patients receive appropriate scheduling and intensity of services.
• Assess staffing levels and participate in interviewing candidates; assist with new-staff orientation and completion of the 90-day orientation and competency process.
• Provide timely constructive feedback, hold staff accountable, assist with staff competencies, and contribute to performance appraisals and improvement plans.
• Identify process or personnel issues and opportunities, communicate recommendations to the manager or director, and assist in developing policies and procedures.
• Participate in planning, developing, and implementing department and program initiatives and monitor clinical metrics and compliance.
• Model professionalism and team building, foster respectful communication, and use service recovery skills to address service problems while keeping leaders informed.
• Provide input on equipment and major purchasing decisions and authorize supply purchases.
• Maintain knowledge of department and organizational safety policies and procedures.
• Pursue professional growth and continuing education; independently organize and conduct staff meetings with documented agendas and minutes.
• Participate in committees and performance-improvement teams, communicate improvement opportunities, and help plan and implement therapy services to reduce costs, streamline processes, and improve or grow services.
• Communicate effectively with people at levels appropriate to their age, cognitive status, and language abilities; facilitate interdepartmental and interdisciplinary communication and develop physician relations.
• Support fieldwork education; supervise, mentor, and instruct associates, including technicians and paraprofessional staff; educate consumers and the public about therapy roles, prevention, wellness, screenings, and health promotion.
• Perform all functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced/expert level and meet the requirements of that position.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level