Rehab Clinical Operations Coordinator (Full Time, Days)

Nicklaus Children's • Miami, FL

9d

About The Position

The Rehab Clinical Operations Coordinator provides assistance with patient care and supports access-to-care operations and daily operational duties for the rehabilitation department. The role helps communicate with patients and caregivers about evaluation and treatment processes, coordinates records and plans of care, supports scheduling and billing workflows, and assists the clinical team with patient care activities as directed. The coordinator also supports supply management, charge reconciliation, document scanning, equipment upkeep, infection control, and cleanliness of treatment and office areas. The role may support other centers as needed to maintain rehabilitation operations.

Requirements

• Maintain active American Heart Association CPR AED certification in good standing throughout employment.
• Previous customer service or clerical experience.
• Basic mechanical skills to perform light equipment repair and maintenance.
• Ability to take direction from a wide variety of professionals in Rehabilitative Services.
• Ability to remain calm in stressful situations.
• Excellent customer service and organizational skills.
• Basic proficiency in Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• At least two years of college-level coursework.
• Previous work experience with children.
• Previous healthcare experience, highly preferred.
• Spanish proficiency.

Responsibilities

• Assist with communication to patients and caregivers to explain evaluation and treatment processes.
• Fax, mail, receive, and monitor Plans of Care for evaluations, reevaluations, and additional treatment.
• Track, log, and follow up on Plans of Care with doctors’ offices and/or patients and caregivers.
• Monitor and assist with patient transfers, including queue management, record review, collaboration with patient access and the clinical team, and responding to transfer requests with approval or denial.
• Perform daily charge reconciliation, including review, monitoring, and follow-up to address missed or incorrect charges.
• Collect, organize, and scan patient documents into the electronic medical record in accordance with HIM requirements.
• Follow the discharge process for patient accounts.
• Help confirm patient appointments and answer follow-up questions to minimize no-shows.
• Support pediatric scheduling through CRM or a comparable tool and manage same-day rescheduling changes.
• Coordinate care and support billing for Early Steps patients through communication with Early Steps, Pre-Access, and the clinical team, following regional requirements and standard work.
• Assist the clinical team with patient care activities as directed.
• Complete and submit clean sweeps according to hospital requirements.
• Follow procedures for maintaining designated equipment and the environment of care; keep treatment areas clean, organized, and orderly.
• Order supplies and ensure rooms are stocked with linen for patient care.
• Maintain cleanliness of assigned areas and equipment and maintain equipment and cleaning logs according to cleaning guidelines.
• Report unsafe equipment or conditions to leaders or the Operations Team when discovered.
• Assist with equipment recovery and ordering replacement equipment, and follow the corrective-action process.
• Monitor inventory and maintain adequate treatment and office supplies.
• Support other centers as needed to maintain rehabilitation operations.
• Follow standard work to support successful daily operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed