Resource Coordinator Nurse - ENT Clinic Full time Days

Northwestern Memorial Healthcare • Chicago, IL

9d

About The Position

The Resource Coordinator Nurse supports the planning, leadership, and organization of activities related to quality patient care in the practice. Under the clinical direction of the Medical Director and administrative direction of the Practice Manager, this role supervises and provides nursing care and supports the daily operations of practice site(s). Responsibilities include assisting with supervision of clinical and administrative support personnel, coordinating provider schedules, managing practice collections, ensuring service excellence, and performing service recovery as needed. The role also serves as a clinical resource, supports quality assurance, and helps ensure the delivery of quality patient care.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least three years of work experience in a medical or related business.
• Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Microsoft Word, and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current Registered Professional Nurse license or eligibility for licensure in Illinois.
• CPR.

Nice To Haves

• Bachelor’s degree.
• Knowledge of coding.
• Supervisory experience.

Responsibilities

• Conduct orientation and training for new and existing staff, monitor staff orientation, and identify additional instructional needs.
• Schedule staff to provide adequate department coverage and maintain attendance records.
• Prioritize, assign, and review work; provide feedback to the manager about staff performance; and assist in establishing and evaluating staff performance expectations.
• Serve as a clinical resource to staff.
• Contain costs while maintaining high-quality service.
• Ensure staffing levels meet department guidelines, optimize coverage, and minimize overtime.
• Monitor supply and equipment utilization for efficiency and cost containment.
• Support departmental quality assurance programs and enforce policies and procedures.
• Supervise the operation of the clinical practice and provide clinical expertise and support to staff.
• Assess assigned patients and their significant others for biopsychosocial, physiological, and learning needs, and communicate those needs to coordinate the plan of care as appropriate.
• Implement appropriate actions, including clinical interventions, in response to the needs of patients and their significant others.
• Support daily practice operations, assist with supervision of clinical and administrative support personnel, coordinate provider schedules, manage practice collections, ensure service excellence, and perform service recovery as necessary.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level