Resource Coordinator Medical Assistant - ENT Full time Days
About The Position
The Resource Coordinator Medical Assistant supports the mission, vision, and values of Northwestern Medicine and helps oversee the operational needs of medical assistant staff. The role coordinates daily duties and clinical schedules, maintains and orders inventory within budgetary constraints, and monitors department operations to support efficient completion of work. It also provides direct patient care within the medical assistant scope of practice. The coordinator works with the Practice Manager and Clinical Operations Coordinator on staffing and scheduling, supports operational changes, assesses staff development needs, and serves as a resource for medical assistants. The role coordinates prior authorizations, helps manage staff workflow and performance, supports hiring and onboarding, and coordinates educational, in-service, and safety training activities.
Requirements
- High school diploma or GED.
- Written proof of eligibility to write one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, or NRCMA).
- Complete an eligible medical assistant certification within the first six months of employment, after up to two test attempts; accepted certifications include CMA (AAMA), RMA (AMT), NCMA (NCCT), CCMA (NHA), or NRCMA (NAHP).
- American Heart Association-accredited Basic Life Support (BLS/CPR) certification.
- Sign an onboarding acknowledgment that certification must be attained within six months as a condition of employment.
- Strong computer skills.
Responsibilities
- Coordinate the daily activities of the department and provide advice and assistance with special situations or problems.
- Monitor department operations and take appropriate action to ensure efficient and effective completion of tasks and projects.
- Assist the Practice Manager and Clinical Operations Coordinator with daily and monthly scheduling to ensure adequate staffing; analyze and prioritize work.
- Support operational changes to meet service needs, goals, and objectives.
- Assess and communicate staff development needs to management.
- Order supplies and equipment using PeopleSoft requisitions.
- Provide direct patient care in the medical assistant role and demonstrate clinical competence within the Medical Assistant scope of practice.
- Coordinate and monitor prior authorizations for medications and clinical procedures.
- Assess and intervene in critical situations involving patients, staff, and visitors, consulting the manager as needed.
- Respond appropriately to the needs of patients and their significant others.
- Participate in medical assistant hiring, performance reviews, and mentoring or coaching of assigned new staff.
- Collaborate with the Practice Manager to meet quality and productivity standards, manage medical assistant workflow, and lead improvement opportunities.
- Resolve complex or critical situations involving medical assistant staff and customers, consulting the manager and Operations Coordinator as needed.
- Anticipate staffing needs for upcoming clinic days and arrange departmental coverage.
- Participate in routine monthly staff meetings and escalate issues, problems, or decisions when appropriate.
- Serve as a resource for staff and provide job orientation and staff development training for medical assistants.
- Coordinate and participate in departmental educational, in-service, and safety training programs.
- Develop, coordinate, present, and participate in medical assistant education programs and competencies.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- A wide range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
