Medical Assistant, ENT

Sutter Health•Mountain View, CA

About The Position

Provides clinical and clerical support to providers and patient care teams by performing back-office and patient-related tasks that support high-quality patient care. Helps maintain smooth patient and department workflows and assists the care team in implementing the medical plan of care. Uses education, technical competence, and patient interaction skills to gain the confidence and cooperation of patients, their families or support groups, and other healthcare providers. Performs all duties under the direction of a clinician. The listed accountabilities, requirements, and qualifications describe the current role but are not exhaustive; management may revise the job description or assign other tasks as circumstances change.

Requirements

High school diploma or GED.
Graduate of a Medical Assistant program; diploma must be presented within 90 days.
Completion of a 160-hour Medical Assistant externship, verified on the MA school website.
BLS—Basic Life Support Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competency and validation in basic Medical Assisting skills, including taking vital signs, preparing patients for examination, and administering injections.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and working within standardized procedures and scientific methods to meet objectives and deadlines.
General knowledge of Microsoft Office applications, including Word, Excel, and Outlook, and electronic health records.
Ability to work independently and as part of a team, including managing multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Provide clinical and clerical support to providers and patient care teams.
Perform back-office and patient-related tasks supporting high-quality patient care.
Help maintain smooth patient and department workflows.
Assist the patient care team in implementing the medical plan of care.
Use patient interaction skills to gain cooperation from patients, families or support groups, and healthcare providers.
Perform duties under the direction of a clinician.