Certified Medical Assistant - ENT

Tuba City Regional Health Care Corporation•Tuba City, AZ

About The Position

The Certified Medical Assistant provides administrative and clinical services in the Ambulatory Care Department as assigned, working under the supervision of a Licensed Independent Practitioner (LIP), such as a physician, dentist, or nurse practitioner. The role supports the LIP by gathering patient vital signs and other information, preparing and sending laboratory specimens for routine tests, preparing and cleaning examination rooms, maintaining supplies, and recording patient data under direct supervision. The position also assists with patient care, clinical procedures, scheduling, documentation, and clinic operations in accordance with established policies and required training.

Requirements

High school diploma or GED.
Current Certified Medical Assistant certification from AAMA, AMT, NCCT, or NHA.
Completion of an approved medical assisting training program accredited by CAAHEP, ABHES, an accrediting agency recognized by the U.S. Department of Education, or a program that meets or exceeds and verifies the entry-level medical assistant competencies prescribed under R4-16-402(A).
Current Basic Life Support (BLS) certification from the American Heart Association, which must be maintained.
Satisfactory performance during clinical experiences in an accredited program, supported by positive references from clinical instructors.
Satisfactory performance in prior and current employment, supported by positive references addressing teamwork and working relationships, ethical standards, reliability, and attendance.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Excellent customer service skills and telephone etiquette.
Proficiency with Microsoft Suite applications and an electronic medical record (EMR) system.
Knowledge of infection-control procedures, personal protective equipment, and safety precautions.
Satisfactory interview performance demonstrating ability to perform the essential job functions.
Successful background and reference checks, including satisfactory employment references.
Successful completion of fingerprint clearance requirements, physical examinations, and other required screenings.
Submission of all required employment documents and information without false, misleading, or incomplete information.
Ability to meet the physical demands of the role, including prolonged standing, walking, sitting, bending, talking, hearing, reaching, repetitive hand and foot movements, and lifting up to 25 pounds of heavy and/or disabled patients for an extended period.
Ability to hear equipment alarms, client calls, and staff instructions, and to meet the stated visual requirements.

Responsibilities

Assist with direct patient care, including checking patients in, obtaining patient histories, taking vital signs, preparing records, and assisting with examinations.
Obtain and record assigned patient information, such as vital signs, height, and weight, in the electronic health record.
Provide basic patient care under an LIP’s direction, including applying or removing dressings, slings, and braces; applying heat or cold packs; and assisting with ambulation, transferring, and positioning.
Assist the LIP during examinations by explaining procedures, positioning and draping patients, and assembling instruments and supplies.
Perform waived tests, such as glucometer testing, rapid strep testing, and colorimetric urinalysis, after required training and competency completion; record results and comply with applicable laboratory quality-control requirements.
Obtain bacteriologic specimens, including clean-catch urine specimens and topical cultures, and assist with incision and drainage procedures.
Perform less complex dressings and treatments independently, and assist with cleaning, irrigating, and dressing complex wounds.
Prepare and administer medications as directed by the LIP, including intramuscular, subcutaneous, and intradermal injections.
Instruct patients in proper urine-sample collection; prepare samples for analysis, label specimen tubes, and route requisitions to consultative services, dietary, laboratory, and radiology.
Observe patients’ conditions and reactions and report observations or changes in clinical condition to the provider.
Schedule and monitor patient appointments; coordinate routine clinic and office activities with supplemental staff; and maintain clinical records.
Use established software to enter immunizations, follow up on laboratory and radiological examinations, and perform other required computer functions.
Educate and advise patients on specified medical issues within established parameters; prepare patient-related documentation for providers or patients; and follow safety, environmental, and infection-control practices.
Maintain courteous and professional interactions with patients, families, and other clients; answer telephones and provide routine information according to policy.
Perform general non-direct patient-care duties, including cleaning, arranging, and restocking supplies; cleaning and sorting supplies, instruments, and equipment; reporting supply or equipment deficiencies; cleaning refrigerators; assisting with temperature logs; and maintaining a clean, safe patient environment.
Participate in performance-improvement activities, data-management responsibilities, departmental workflow, testing teams, and electronic health record or other project initiatives.
Foster a collaborative, team-based environment that promotes safe, patient-centered care.
Wear required PPE while on duty, complete donning and doffing safely, and discard used PPE appropriately.
Complete electronic health record entries accurately and in a timely manner.
Work additional hours when required to maintain patient care and float to other clinics during staffing shortages.
Perform miscellaneous job-related duties as assigned.