Certified Medical Assistant - ENT - Hiram

Wellstar Health System•Hiram, GA

About The Position

The Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to help ensure efficient patient care in a fast-paced medical setting. Working under the direction of the Nurse Supervisor and/or Practice/Office Manager, the MA performs front- and back-office functions, gathers and records vital signs and other relevant patient information, prepares patients for examinations, assists with treatments, coordinates tests and follow-up care, and records treatment in the medical record. The MA anticipates patient needs and symptoms and responds appropriately, prioritizing patient safety and experience while demonstrating competency in serving patients of all ages. The role provides relationship-based, patient-centered care adapted to patients’ characteristics and cultural diversity, and supports patients and their families through collaborative communication. Duties include preparing rooms and equipment, carrying out orders, responding to requests outside office visits, and potentially assisting with check-in, check-out, scheduling, and other non-clinical functions. The MA follows clinical practice guidelines, applicable laws and regulations, and Wellstar policies and standards. The position also involves collaborating with providers and care teams, participating in meetings and quality improvement, completing required education and competency assessments, helping identify improvements, responsibly managing supplies, and potentially providing staffing coverage or supporting onboarding and training.

Requirements

High school diploma or GED and a medical assisting certificate.
Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); required upon hire.
Current Basic Life Support certification from the American Heart Association, or an accepted listed BLS equivalent; required upon hire.
Ability to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Strong organization and attention to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting is preferred.
At least one year of experience in the area or specialty for which the candidate is applying is preferred.

Responsibilities

Prepare patients for visits with physicians and advanced practice providers.
Prepare rooms and equipment and assist physicians and advanced practice providers with patient treatments.
Carry out orders generated from office visits and respond to patient requests outside office visits.
Maintain patient safety and provide patient-centered care that reflects patients’ characteristics and cultural diversity.
Support front-office operations as needed, including check-in, check-out, scheduling, and other non-clinical functions.
Provide care in accordance with recognized clinical practice guidelines and applicable laws, regulations, policies, and standards.
Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
Identify opportunities to improve care delivery and pursue relevant training or mentorship.
Use material resources responsibly, minimize waste, and alert supervisors or ordering staff when supplies are running low.
Provide staffing coverage for absences, vacation, or leave as needed.
May serve as a preceptor to help onboard or train team members, trainees, or students.
Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.