Certified Medical Assistant (CMA)- Hiram Pediatrics

Wellstar Health System•Hiram, GA

About The Position

The Medical Assistant provides clinical and administrative support to physicians and other healthcare professionals to help ensure efficient patient care in a fast-paced medical setting. Working under the direction of the Nurse Supervisor and/or Practice/Office Manager, the MA performs front- and back-office functions, gathers and records vital signs and other pertinent patient information, prepares patients for examinations, assists with treatments, coordinates tests and follow-up care, and records treatment in the medical record. The MA anticipates patient needs and symptoms, responds appropriately, and keeps patient safety and experience central to care delivery. The role requires competency to serve patients of all ages. The MA provides relationship-based, patient-centered care that is responsive to patients’ population-specific characteristics and cultural diversity. The position collaborates with patients and families, providers, nurses, and clinical staff; follows clinical guidelines, laws, regulations, and organizational policies; and participates in team activities and quality improvement. The MA completes required competency assessments and education, pursues professional development, and uses supplies responsibly. The role may include supporting front-office operations, precepting or training team members, and providing staffing coverage.

Requirements

High school diploma or GED.
Medical assisting certificate.
Upon hire, hold a current certification from one of the following: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
Upon hire, hold BLS certification or an accepted equivalent: American Red Cross BLS or BLS Instructor.
Be able to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Be organized and attentive to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
At least one year of experience in the area or specialty for which the candidate is applying.

Responsibilities

Provide relationship-based, patient-centered care that adapts to patients’ age, gender, disease, cultural diversity, and other population-specific characteristics.
Collaborate and communicate with patients and, as appropriate, significant others or family members to help patients feel at ease.
Prepare patients for visits with physicians or advanced practice providers.
Prepare rooms and equipment and assist physicians or advanced practice providers with patient treatment.
Carry out orders generated during office visits and respond to patient requests outside of visits.
Gather and record vital signs and other pertinent patient information, and record treatment in the medical record.
Maintain patient safety and support a positive patient experience.
Assist with check-in, check-out, scheduling, and other front-office functions as needed.
Follow recognized clinical practice guidelines and applicable laws, regulations, organizational policies, standards, and clinical competencies.
Collaborate with providers, nurses, and clinical staff to maintain continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
Support inclusive teamwork and may serve as a preceptor for new team members, trainees, or students.
Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
Identify opportunities to improve care delivery, suggest solutions, reflect on performance, and seek relevant training or mentorship.
Use material resources efficiently, minimize waste of medical supplies and medications, and alert supervisors or ordering staff when supplies are low.
Provide staffing coverage for absences, vacation, or leave as needed.
Perform other assigned duties and comply with Wellstar policies, standards of work, and code of conduct.