Medical Assistant - ENT
About The Position
The Medical Assistant at Optum provides high-quality direct patient care in a clinical setting, building relationships with patients, families, health care providers, and office staff. The role supports physicians and nursing personnel with patient examinations, treatments, monitoring, diagnostic testing, and ENT-specific procedures. It also coordinates patient care and clinic operations, maintains accurate medical records, and may provide support to other specialty departments based on operational needs and demonstrated competency. The scheduled hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. The role is based in Optum’s Pacific West region. Hourly pay ranges from $16.00 to $29.00, based on factors including local labor markets, education, experience, and certifications. Benefits and incentives are subject to eligibility requirements.
Requirements
- Completion of a Medical Assistant program.
- Basic Life Support (BLS) certification from AHA, or willingness to obtain it by the date of hire.
- At least 1 year of experience working as a Medical Assistant.
Nice To Haves
- Phlebotomy certification.
- Electronic Medical Records (EMR) experience.
- Bilingual English and Spanish.
Responsibilities
- Deliver patient care through face-to-face, telephone, and electronic contact for examinations, treatments, monitoring, and preparation for diagnostic tests or procedures.
- Collect and document patient information, including vital signs, chief complaints, medications, allergies, and health screenings.
- Assist physicians and nursing personnel with injections, EKGs, phlebotomy, and other patient care procedures within scope of practice.
- Support ENT examinations and in-office procedures by preparing patients, instruments, equipment, and examination rooms.
- Prepare patient charts by reviewing medical records, physician notes, imaging, diagnostic results, and outstanding orders.
- Coordinate referrals, diagnostic testing, imaging, audiology services, follow-up appointments, and preoperative requirements as directed.
- Conduct patient outreach, consult scheduling follow-up, appointment confirmations, and procedure reminder calls as assigned.
- Assist with patient rooming, examination room turnover, discharge instructions, and efficient patient flow.
- Support surgery preparation through clinical documentation, preoperative testing, and coordination with the designated surgery scheduler.
- Manage assigned telephone calls, Epic tasks, electronic messages, and patient inquiries while maintaining accurate EMR and paper-based documentation.
- Prepare and clean examination rooms, maintain clinical supplies, and follow infection control and equipment handling protocols.
- Participate in cross-training and provide clinical or administrative support to other specialty departments based on operational needs and demonstrated competency.
- Perform additional duties as assigned in accordance with organizational standards and policies.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
