Resource Coordinator Assistant

Hunton Group•Houston, TX

About The Position

Hunton Services, a division of the Hunton Group, is seeking an organized Dispatcher Assistant to support the primary Dispatcher with dispatching, invoicing, scheduling, and other administrative tasks. The role reports directly to the Director of Industrial Services and is located in ZIP code 77087.

Requirements

Associate's degree in a technical or business-related field.
Excellent organizational, communication, and customer service skills.
Ability to interpret field service work orders and determine and implement an appropriate course of action.
Ability to use computer-aided dispatch, fax software, a scanner, and email.

Nice To Haves

HVAC knowledge.
Three to five years of experience is a plus.

Responsibilities

Respond to customer inquiries and requests from Existing Building and New Systems Sales Engineers by producing call slips with a clear scope of service.
Route contractor or owner in-warranty service requests for authorization according to the type of warranty.
Review New Equipment Sales Request for Service forms for completeness and accuracy; verify equipment warranty status and review site, equipment, and start-rate information; produce call slips as needed to manage Trane warranty calls.
Review Service Job Estimates to plan project or start-up work, staffing and equipment requirements, and resource allocation; coordinate with the Service Project Manager, Field Service Supervisor, or Technician.
Process service claims, including concessions, Ship Product Defects, retrofit and labor warranties, and purchase orders.
Coordinate and schedule maintenance, quoted work, time-and-material work, start-ups, emergency calls, training, and other directed service work.
Ensure all calls are entered properly in the dispatch software system.
Provide field representatives with the information needed to execute work properly, maximize utilization, and deliver customer satisfaction.
Review documentation from field representatives, vendors, and customers to ensure timely filing, accounts payable processing, cost moves, and billing.
Create, complete, and invoice purchase orders and service tickets.
Follow up with customers, field representatives, and interoffice contacts to resolve outstanding issues and meet or exceed commitments and expectations.
Communicate professionally and maintain a positive attitude in response to customer inquiries, complaints, field representative redirection, and a fast-paced, changing environment.