Resource Coordinator

Black Box•Plano, TX

12h

About The Position

The Workforce Planner forecasts, plans, and manages staffing needs across multiple accounts to support optimal service delivery and operational efficiency. The role partners with operations leaders, project managers, and sales teams to align workforce capacity with current demand and future opportunities. It balances resources across break-fix activities, work orders, and large-scale projects, and proactively anticipates staffing needs, including by using AI to solve problems. The role coordinates workforce allocation across accounts, monitors capacity against demand, and translates operational workload and sales pipeline information into actionable workforce plans. It supports project staffing and execution, tracks resource utilization and performance, and identifies staffing risks, coverage gaps, and opportunities.

Requirements

1–2+ years of experience in workforce planning, operations planning, or resource management.
Experience managing staffing across multiple accounts or business units.
Strong analytical and forecasting skills.
Proficiency in Excel, including modeling, forecasting, and data analysis.
Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

Experience with ticketing systems such as ServiceNow or similar.
Experience with CRM tools such as Salesforce.
Background in operations, field services, or technical service environments.
Experience supporting project-based staffing models.

Responsibilities

Develop and maintain short- and long-term workforce plans across multiple accounts.
Forecast headcount requirements using historical demand trends, current workload, pipeline opportunities, and anticipated business growth.
Monitor capacity against demand and recommend staffing adjustments.
Coordinate workforce allocation across multiple client accounts.
Ensure staffing levels support SLA and operational targets, and dynamically prioritize and shift resources as workload fluctuates.
Analyze staffing needs across break-fix tickets, work orders, scheduled work, and reactive versus planned service demands.
Identify trends, risks, and gaps in coverage.
Partner with Project Managers to plan staffing for large-scale or complex initiatives, support workforce readiness and ramp-up timing, and allocate resources for project execution.
Track project-based resource utilization and performance.
Incorporate demand signals from Salesforce pipeline, upcoming sales opportunities, local market intelligence, business relationships, email requests, and informal channels.
Translate pipeline data into actionable workforce plans.
Collaborate with Sales and Account teams on upcoming deals and staffing implications.
Use AI to help solve problems and anticipate staffing needs.