Resource Coordinator

Black Box • Plano, TX

10d

About The Position

The Resource Coordinator plans and collaborates across functional roles to ensure that project delivery resources’ skills match assigned projects and workloads. The position drives resource utilization by planning upcoming needs and matching resource demand with supply and capacity. This work supports Commercial Services profitability goals while meeting customer objectives. The coordinator provides subject matter expertise in deployment, demand, capacity, utilization, and operations planning. The role typically requires two years of work experience.

Requirements

• High school diploma or equivalent.
• Two years of total work experience.
• Effective written communication skills.
• Proficiency in MS Office, Excel, PowerPoint, and Adobe.
• Self-motivation and a strong desire to learn and grow within the business.
• Ability to be trained to maintain and schedule resources.
• Attention to detail.
• Ability to manage time effectively, identify priorities, and multitask.

Nice To Haves

• Experience using ServiceNow’s resource management capability is desirable.

Responsibilities

• Execute Commercial Services PMO standards, processes, and methodologies consistently for project coordination activities.
• Schedule resources for implementation of client requirements and assist in acquiring resources.
• Coordinate with FSO Managers, SDO Managers, and Project Managers to maintain records of resources and their availability.
• Maintain the talent database to meet timeliness and quality standards.
• Analyze backlogs to help ensure projects are delivered within required timeframes.
• Maintain the online database, maximize resource utilization, track databases, and help streamline customer processes.
• Balance resource demand with supply, considering skills, experience level, geographic location, resource development objectives, and financial impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED