Resource Coordinator

University of Arkansas • Little Rock, AR

8d

About The Position

The Resource Coordinator for the Inpatient Staffing Office works collaboratively with Assistant Directors of Nursing (ADONs) to coordinate staffing and bed management for clinical areas throughout the medical center. The role monitors and supports patient flow, assigns incoming patients and transfers to appropriate clinical areas based on diagnosis, treatment plan, and/or physician specialty, and allocates staffing resources based on patient volumes and acuity. The coordinator must know medical center policies related to patient placement and communicate frequently with ADONs, physicians, Hospital Administration, Nurse Managers, Charge Nurses, the Access Team, Physician Call Center, Admissions, Clinics, Environmental Services, and Transport.

The position tracks staff call-ins, updates schedules and staffing sheets, documents staffing changes in Kronos/UKG, and maintains and distributes staffing and operational reports. It requires critical thinking, multitasking, effective communication, and the ability to navigate stressful staffing and capacity situations. The coordinator uses Microsoft Excel, Word, Kronos/UKG, and the Epic electronic medical record system. Coverage includes holidays for essential organizational functions. The role may also perform other duties as assigned.

Requirements

• Bachelor's degree in Business or Healthcare Administration, or a high school diploma with four years of experience in an office administrative setting or healthcare-related field.
• Strong work ethic and accountability.
• Excellent communication skills.
• Proficiency in medical terminology and basic computer skills.
• Proficiency in Microsoft Excel and Word, Kronos, and the Epic electronic medical record system.
• Ability to think critically and multitask in support of safe staffing and efficient patient flow.
• Ability to communicate effectively and navigate stressful staffing and capacity situations.
• Availability to provide coverage for essential functions, including holidays.

Nice To Haves

• Two years of experience working in a hospital setting.
• Experience with Microsoft Excel, Microsoft Word, Kronos/UKG, and Epic EMR.

Responsibilities

• Monitor and facilitate patient flow throughout the medical center.
• Assess patients for appropriate placement and assign them to clinical areas based on diagnosis, treatment plan, and/or treating physician specialty.
• Allocate staffing resources based on patient volumes and acuity.
• Monitor staff call-ins and document them in Kronos/UKG.
• Maintain staffing schedules and sheets, updating them for additions and call-ins.
• Allocate patient observers according to physician orders.
• Communicate schedule needs and changes with managers, Charge Nurses, and ADONs.
• Continually update and distribute the staffing matrix twice daily, documenting staffing decisions and staffing before changes.
• Prepare and distribute comprehensive operational reports to leadership when requested, including a snapshot of patient census.
• Process admission applications for minors.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contributions with up to a 10% UAMS match.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level