Resource Center (ADRC) Manager

State of Indiana•Indianapolis, IN

About The Position

The Indiana Aging & Disability Resource Center (ADRC) Manager ensures that Indiana’s ADRC network has the tools and knowledge needed to meet state and federal objectives for access to information, community resources, and long-term services and supports. The manager leads and implements Indiana’s No Wrong Door efforts and provides technical assistance, monitoring, and oversight to promote consistent, high-quality, person-centered access to resources across the network. The role reviews contractual activity for compliance, develops and monitors corrective action plans, and coordinates or assists with home- and community-based service programs, including Medicaid waiver and non-Medicaid waiver programs. The position requires synthesizing complex federal and state statutes and guidelines, making independent program-administration decisions, collaborating with stakeholders, and interpreting data and reports. The position is exempt from overtime compensation. Employees may work more than 75 hours in a pay period without additional compensation and must report at least 75 hours per pay period of work and/or paid leave to receive their base biweekly salary. A degree is not required; at least seven years of relevant experience may be considered. This role may have supervisory responsibilities based on agency needs.

Requirements

Specialized knowledge of the program area and its pertinent rules and regulations, gained through experience and/or education.
Extensive knowledge of source materials and federal and state laws governing the programs.
Ability to develop and implement principles and policies and recognize their broader implications.
Oral and written communication skills.
Ability to apply general rules to specific problems and produce sound answers.
Ability to work effectively with a wide variety of stakeholders.
Working knowledge of accounting and budget principles.
Ability to delegate work, set direction, and manage workflow.
Ability to provide feedback and guidance, take corrective action, coach employees, and develop their skills.
A degree is not required; at least 7 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Knowledge of Home and Community-Based Services (HCBS) service-delivery principles and practices.
Understanding of person-centered thinking practices.
Knowledge of trauma-informed care principles.
Knowledge of social determinants of health.

Responsibilities

Establish program objectives, key performance indicators, and actions to achieve them.
Develop, update, and monitor program policies and procedures.
Interpret and explain policies, rules, regulations, and laws to leadership or customers.
Implement corrective action plans to address program problems and contractual noncompliance.
Analyze, prepare, and disseminate monthly and annual program reports.
Review budgets and make recommendations to improve program finances.
Ensure program requirements comply with federal and state policies and grant requirements.
Assist in developing and training employees or agency consultants on program requirements and usage.
Coordinate and deliver communications plans and communications.
Serve as a liaison between the agency and other state and federal agencies.
Serve on management committees or governing boards.
Recruit, select, onboard, and train employees; clarify role expectations and support professional development.
Set expectations, measure progress, provide feedback, and evaluate employee performance.
Ensure work meets quality standards, deadlines, and required procedures.
Lead and implement Indiana’s No Wrong Door efforts.
Provide technical assistance, monitoring, and oversight to ADRCs.
Review ADRC contractual activity and create and monitor corrective action plans.
Coordinate or assist with Medicaid waiver and non-Medicaid waiver home- and community-based service programs.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a biweekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Paid leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.