ADRC Program Coordinator

Brazos Valley Council of Governments•Bryan, TX

9d•$22 - $25

About The Position

The Aging and Disability Resource Center (ADRC) Program Coordinator assists with the coordination, organization, and implementation of daily operations and regional services of the Brazos Valley Aging and Disability Resource Center. The position helps individuals access public benefits, community resources, and supportive services that promote independence and quality of life. The coordinator conducts intake and options coordination, supports community outreach and public awareness, develops relationships with regional partners, documents services, monitors program performance, and assists with program reporting. The position also supports the Program Manager with ADRC budget activities and grant writing to help sustain program services. The role requires maintaining compliance with applicable Texas Health and Human Services requirements, program and contractual requirements, and BVCOG policies. It reports to the Program Manager and/or designee and has no formal supervisory authority unless specifically assigned. The position works Monday through Friday during normal business hours, typically 8 a.m. to 5 p.m.; evenings or weekends may be required for special events or projects. Occasional out-of-town travel may be required. The primary work setting is a well-lit, climate-controlled office.

Requirements

Bachelor's degree from an accredited college or university, or an equivalent combination of relevant education, training, and experience that provides the required knowledge, skills, and abilities.
Two to three years of professional experience in social services, aging and disability services, human services, community services, benefits counseling, case management, or a related field.
Professional and effective verbal and written communication skills, including the ability to explain complex program and benefit information clearly.
Ability to handle sensitive and confidential information appropriately; successful completion of required background screening.
Knowledge of local, state, and federal human and social service programs serving older adults and people with disabilities, including Social Security, Medicare, and Medicaid.
Knowledge of community resources, public benefits, and web-based resources for older adults and people with disabilities.
Proficiency in Microsoft Word, PowerPoint, and Excel, and ability to learn client-service tracking systems, databases, and other software.
Ability to maintain accurate documentation, data entry, reporting, and client records.
Ability to establish and maintain effective professional relationships and work independently while contributing to a team.
Ability to manage multiple priorities, assignments, deadlines, and program responsibilities; exercise sound judgment; maintain confidentiality; and provide effective customer service to people from diverse backgrounds.
Ability to assist with budget-related activities and maintain appropriate financial documentation as assigned.
Ability to prepare and deliver presentations to community organizations and professional audiences.
Must obtain Medicare Benefits Counselor I certification within six months of employment.
Valid Texas driver's license at placement and reliable transportation; must maintain certifications and complete additional training required for assigned responsibilities.
Ability to meet the physical demands of the role, including frequently remaining stationary, sitting, standing, operating computers and office equipment, moving about the office, communicating by email and telephone, and occasionally transporting up to 25 pounds.
Occasional out-of-town travel may be required; weekend hours may be required for special events or projects.

Nice To Haves

Professional experience working with older adults, individuals with disabilities, caregivers, or human-service programs.
Experience with Social Security, Medicare, Medicaid, public benefits, or community-resource navigation.
Experience working with state- or federally funded human-service programs.
Bilingual ability in English and Spanish.

Responsibilities

Conduct client intakes and assess individual needs to identify appropriate services, resources, and referrals.
Help people navigate public benefits, local resources, and community-based services, including benefits counseling resources.
Provide clear information about ADRC programs and services to older adults, people with disabilities, caregivers, and others seeking assistance.
Connect clients with appropriate community organizations, public agencies, and service providers.
Document client contacts, referrals, services, follow-ups, direct service data, and units of service in required systems; protect confidential information.
Develop and implement community outreach and public awareness activities, coordinate regional marketing, and distribute informational materials and resource guides.
Represent the ADRC at community events, meetings, presentations, and local agency networks; provide information and presentations to organizations, providers, partners, and stakeholders.
Develop and maintain relationships with regional partners, state agencies, nonprofits, community organizations, and service providers; strengthen referral pathways and promote collaboration and information sharing.
Monitor program activities and progress toward deliverables and performance requirements; prepare or assist with grant performance and other program reports and maintain supporting records.
Assist the Program Manager with ADRC budget activities and monitoring, grant writing, and other program sustainability activities.
Plan, coordinate, set up, and evaluate outreach and caregiver support activities; coordinate partner cross-training, educational sessions, and associated logistics.
Maintain compliance with applicable requirements and policies, complete required training, and maintain certifications.
Communicate and coordinate with clients, coworkers, partners, agencies, providers, and other stakeholders; provide courteous customer service and attend required meetings and training.
Complete at least 24 hours of professional development training annually and maintain regular, reliable attendance.
Perform other related duties as assigned.