Resort Marketing Coordinator
About The Position
The Resort Marketing Coordinator conducts in-person marketing with prospective and/or current owners at resorts and schedules guests to meet with a representative for a presentation. The role serves as a Club Wyndham brand ambassador, works with resort staff to identify arriving guests, and encourages qualified prospective customers to attend a sales-preview tour. The coordinator makes tour reservations and collects required deposits while following company policies, compliance standards, and regulatory requirements and maintaining minimum performance goals. The position also involves attending scheduled training sessions and department meetings, staying up to date on marketing information, materials, and industry trends, and setting and reviewing performance goals weekly, monthly, and annually. Travel outside the home site’s area is not required.
Requirements
- High school diploma or equivalent; experience equivalent to this education requirement may be accepted in lieu of it.
- Clear and concise written and verbal communication skills.
- Ability to work in a team environment within a shared space.
- Proficiency in MS Excel, MS Word, general computer skills, and smart devices.
- Must maintain production standards.
Nice To Haves
- Sales and/or marketing experience is preferred, but not required; 1 to 3 years is preferred.
Responsibilities
- Serve as a positive and professional brand ambassador for Club Wyndham.
- Partner with resort staff to receive arrival sheets for guests checking in.
- Greet, present, and incentivize prospective customers to attend a sales-preview tour or sales presentation.
- Screen and qualify potential customers based on company guidelines.
- Make sales-tour reservations and collect required deposits.
- Conduct marketing and presentations in accordance with company policies, compliance standards, and regulatory requirements while maintaining minimum performance goals.
- Attend scheduled training sessions and department meetings.
- Keep current on marketing information and materials and industry trends.
- Set and review performance goals weekly, monthly, and annually.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Wish Day paid time to volunteer at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
