Resort General Manager - Yacht Club

Gulf Coast Property Management•Venice, FL

16h•$65,000 - $75,000•Onsite

About The Position

The Onsite Resort General Manager is responsible for the overall condition, appearance, readiness, and guest experience of Yacht Club Beach Resort in Venice, Florida. The role provides daily operational oversight with a focus on resort presentation, maintenance coordination, guest impact, safety, inventory control, owner support, association coordination, and property readiness. The General Manager works with Gulf Coast Property Management leadership, association management, the community CAM, vacation rental operations, housekeeping and service vendors, and ownership representatives. The position requires a proactive, professional, hands-on person who can independently manage shifting priorities, identify issues early, coordinate repairs, communicate clearly, and help the onsite operation run smoothly. The role also supports storm readiness, linen inventory, vendor oversight, guest concerns, and monthly reviews of owner rental statements for potential discrepancies. The General Manager helps distinguish association, rental owner, and operational expenses and route related matters appropriately. A flexible schedule may be needed, including occasional evenings, weekends, or emergency response situations.

Requirements

Strong general maintenance knowledge and ability to identify property issues before they become larger problems.
Strong attention to detail and an eye for resort presentation.
Ability to consider the guest perspective and understand how property condition affects the guest experience.
Clear, professional communication skills across email, phone, text, and in-person conversations.
Comfort using mobile devices, work order systems, email, owner statement tools, inventory tracking tools, and property management platforms.
Strong organizational and follow-up skills.
Ability to work independently without constant direction.
Ability to prioritize competing needs in a fast-paced resort environment.
Basic understanding of how resort operations, vacation rental operations, owner billing, association management, and community compliance overlap.
Calm, professional approach when handling guest concerns, vendor delays, maintenance emergencies, owner questions, compliance matters, and operational issues.
Willingness to be hands-on when needed.
Positive attitude and strong sense of ownership over resort condition, guest experience, owner support, and operational success.

Responsibilities

Walk the resort daily to assess appearance, cleanliness, safety, guest readiness, and maintenance needs.
Maintain the presentation of common areas, grounds, pool area, beach access areas, signage, lighting, walkways, and exterior spaces.
Identify maintenance issues, safety concerns, and guest-impacting items; report, track, and follow up on their resolution.
Complete minor maintenance when appropriate and coordinate larger repairs with approved vendors or the appropriate Gulf Coast department.
Monitor open work orders and follow up on timely completion.
Help determine whether maintenance items are the responsibility of the association, rental unit owner, or resort operations.
Coordinate with the HOA department and community CAM to align onsite operations with association rules, community standards, governing documents, and compliance expectations.
Bridge communication among resort operations, vacation rental management, and association management.
Support guest satisfaction and respond professionally to concerns about property condition, maintenance, amenities, or onsite issues.
Communicate urgent issues, recurring maintenance concerns, vendor needs, guest-impacting situations, association concerns, and compliance matters to appropriate Gulf Coast team members.
Assist with inspections of resort areas, rental units, owner areas, and common spaces as needed.
Ensure vendors complete work appropriately and leave areas clean, safe, and presentable.
Monitor resort amenities and report concerns involving pools, landscaping, lighting, parking, beach access, trash areas, exterior building conditions, and common-area cleanliness.
Oversee resort linen inventory, monitor par levels, identify shortages, coordinate ordering, and ensure supplies support rental operations and guest readiness.
Coordinate communication about linen usage, inventory, and replacement needs with appropriate Gulf Coast team members.
Review monthly owner rental statements for general accuracy and help identify potential discrepancies, missing charges, maintenance billbacks, linen charges, or other items for review or correction.
Help distinguish and appropriately route, code, and communicate association, rental owner, and operational expenses.
Support storm preparation, post-storm assessments, and other weather-related readiness efforts.
Maintain a professional onsite presence and reinforce company standards with guests, owners, vendors, association representatives, and Gulf Coast departments.
Follow company safety policies and promptly report safety concerns.
Work a flexible schedule when needed, including occasional evenings, weekends, or emergency response situations.
Complete other duties as assigned based on resort and company needs.