Pet Resort General Manager
About The Position
Dog City is hiring a General Manager to lead its pet resort operations and team. The role oversees daily resort activities and staff while ensuring high-quality customer service and the safety of pet guests. The General Manager balances administrative responsibilities with hands-on work in front desk, daycare, and kennel operations. The position includes staff performance management and development, collaboration with Village Pet Care departments including HR, Payroll, and Compliance, and responsibility for reporting, end-of-day procedures, inventory, and budget-conscious shift management. The General Manager also promotes Dog City in the community and takes on additional responsibilities as needed to support smooth operations. The company describes its workplace as supportive and pet-loving, with an emphasis on diversity, equity, and inclusion, entrepreneurship, learning and development, and opportunities for growth. The starting salary is $60,000 per year, with quarterly incentives and potential additional performance-based earnings.
Requirements
- At least 2 years of management experience, with a demonstrated record of strong leadership and driving team performance.
- Strong commitment to guest service and the families served.
- Knowledge of and skill in using computers, software, and other digital tools; ability to troubleshoot issues, learn new technologies, and adapt to changing technology environments.
- People-management skills, including recruiting and retention, coaching, problem-solving, and maintaining confidentiality.
- Ability to multitask, use organizational strategies and tools to track progress, and meet deadlines without compromising quality.
- Strong verbal and written communication skills, with the ability to communicate clearly and professionally.
- Willingness to work evenings, weekends, and holidays as needed.
- Ability to lift up to 40 pounds and remain active throughout the shift.
- Enthusiasm for working in a dynamic, pet-friendly environment and contributing to animal well-being.
- Innovative thinking and a drive to improve and grow the resort.
- Interest in professional advancement in a dynamic environment.
Nice To Haves
- Previous experience with animals.
Responsibilities
- Oversee the resort’s daily activities and manage staff while delivering top-notch customer service.
- Balance administrative tasks with hands-on involvement in front desk, daycare, and kennel operations.
- Monitor staff performance and support team members’ growth and development.
- Collaborate with Village Pet Care departments, including HR, Payroll, and Compliance, to meet shared objectives and improve business performance.
- Prepare daily revenue reports and handle end-of-day procedures.
- Safeguard pet guests and manage inventory.
- Oversee team shifts and ensure budget adherence while keeping operations running smoothly.
- Promote Dog City in the community and represent the brand enthusiastically.
- Undertake other responsibilities as needed to maintain seamless operations.
- Oversee P&L, project management, and departmental operations, ensuring alignment with organizational goals.
Benefits
- Paid time off (PTO).
- Medical, dental, and vision plans.
- Discounts on Village Pet Care services.
- Quarterly incentives and potential additional performance-based earnings.
- Training and development programs.
- Professional development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
