Pet Resort Guest Service Representative

K9 Resorts of Audubon•Lower Providence Township, PA

About The Position

As a Pet Resort Guest Service Representative at K9 Resorts - Audubon, PA, you are the face of the company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold the company's mission and values and ensure every interaction is positive. K9 Resorts are internationally recognized, multi-award-winning pet care facilities and are described as the top pet care franchise in the nation by the International Boarding and Pet Care Services Association. The family-owned and operated company is experiencing growth, offers opportunities for advancement, promotes from within, and aims to create a family-like environment. The company seeks energetic, reliable team players who love dogs.

Requirements

Ability to lift at least 20 lbs.
High school diploma or equivalent.
Some weekend and holiday hours are required.
Salesmanship personality and comfort.
Outgoing, positive, and enthusiastic personality.
Energetic, reliable team-player attitude and love of dogs.

Responsibilities

Follow operational procedures in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in, check-out, and reservation procedures in the POS system.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Provide facility tours to potential customers when necessary.
Feed and medicate dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions or injuries.
Perform sanitation of the lobby, boarding, and daycare accommodations as requested by management.
Monitor daycare as requested by management.
Bathe dogs as requested by management.
Perform other tasks as requested by management.