Customer Service Representative - Paws Pet Resort San Clemente
About The Position
The Customer Service Representative provides “wow” service to human and pet guests at Paws Pet Resort. As the first point of contact, the representative builds strong relationships with guests while supporting the day-to-day operations of the facility. The company is employee-owned and operated, is expanding, and offers growth opportunities across its locations. It has been in business for 30 years and operates more than 80 locations in 26 states. This role handles lobby operations and guest communications, assists with pet check-ins and check-outs, and helps maintain facility cleanliness. The representative works with pets and people in a fast-paced environment and may be eligible for incentives and overtime opportunities, where applicable. The hourly pay range is $18 to $19; actual compensation may vary based on experience, qualifications, schedule availability, geographic location, and business needs.
Requirements
- High school graduate or equivalent.
- At least 1 year of professional animal experience.
- Love of animals.
- Maintain a professional manner at all times.
- Ability to work evenings, weekends, and holidays.
- Ability to lift or carry 40 pounds or more.
- Ability to stand or walk for eight hours a day.
- Ability to work in a fast-paced environment and use a computer system.
- Ability to handle dogs on leashes and work around disinfectant and sanitation chemicals, animal dander, and excretions.
- Ability to correctly identify animal body language and behavior and follow safe handling procedures.
Responsibilities
- Manage main lobby operations, including check-ins, check-outs, guest visits, and tours.
- Answer general questions and handle calls professionally.
- Schedule reservations and appointments.
- Maintain files and enter data.
- Welcome human and pet guests.
- Correctly identify animal body language and behavior and follow safe handling procedures.
- Check pets in and out while providing excellent customer service.
- Escort pets to and from their rooms.
- Take reservations over the phone.
- Contribute to maintaining the cleanliness of the facility.
- Communicate with management and other team members.
- Perform duties independently and as part of a team.
Benefits
- Growth opportunities within the company.
- May be eligible for incentives and overtime opportunities, where applicable.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
