Pet Resort General Manager
About The Position
Dog City is hiring a General Manager to lead the daily operations of its pet resort. The role combines administrative responsibilities with hands-on involvement in front desk, daycare, and kennel operations. The General Manager oversees staff and shifts, delivers strong customer service, supports staff development, and collaborates with Village Pet Care departments, including HR, Payroll, and Compliance, to advance shared objectives and business success. The position includes preparing daily revenue reports, completing end-of-day procedures, safeguarding pet guests, managing inventory, and keeping operations within budget. The General Manager also promotes Dog City in the community, represents the brand, and takes on additional duties as needed. The role is suited to a growth-oriented leader who is enthusiastic about animal well-being and working in a dynamic, pet-friendly environment. The position is full-time and offers a starting salary of $60,000 per year plus quarterly incentives.
Requirements
- At least 2 years of management experience demonstrating leadership and the ability to drive team performance.
- Experience overseeing P&L, project management, and departmental operations and aligning work with organizational goals.
- Strong commitment to guest service.
- Knowledge and skill using computers, software, and other digital tools; ability to troubleshoot issues, learn new technologies quickly, and adapt to changing technology environments.
- People-management skills, including recruiting, retention, coaching, and problem-solving, and the ability to maintain confidentiality.
- Ability to multitask, stay organized, track progress, and meet deadlines without compromising quality.
- Strong verbal and written communication skills and the ability to convey information clearly and professionally.
- Willingness to work evenings, weekends, and holidays as needed.
- Ability to lift up to 40 pounds and remain active throughout the shift.
- Enthusiasm for animal well-being and working in a dynamic, pet-friendly environment.
Nice To Haves
- Previous experience with animals.
- Out-of-the-box thinking and a drive to improve and grow the resort.
- Interest in advancing professionally in a dynamic environment.
Responsibilities
- Oversee the resort's daily activities and manage staff.
- Deliver top-notch customer service to guests and their family members.
- Balance administrative tasks with hands-on work in front desk, daycare, and kennel operations.
- Monitor staff performance and support team members' growth and development.
- Collaborate with Village Pet Care departments and stakeholders, including HR, Payroll, and Compliance, to achieve shared objectives and improve business success.
- Prepare daily revenue reports and handle end-of-day procedures.
- Safeguard pet guests and manage inventory.
- Oversee team shifts, adhere to budgets, and keep operations running smoothly.
- Promote the Dog City network in the community and represent the brand.
- Undertake additional responsibilities as needed to maintain seamless operations.
- Oversee P&L, project management, and departmental operations, and ensure alignment with organizational goals.
- Recruit, retain, coach, and manage people while maintaining confidentiality.
- Use organizational strategies and tools to manage multiple responsibilities, track progress, and meet deadlines.
- Seek ways to improve and grow the resort.
Benefits
- Paid time off (PTO).
- Medical, dental, and vision plans.
- Discounts on Village services.
- Quarterly incentives and potential additional performance-based earnings.
- Training and development programs.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
