Receptionist at The Moorings Yacht and Country Club

The Moorings Yacht and Country Club•Vero Beach, FL

3d•Onsite

About The Position

The Receptionist provides administrative support to The Moorings Yacht and Country Club and excellent customer service to members and prospective members. The role answers and transfers phone calls, directs member inquiries to the appropriate person, assists the Director of Membership, and supports member and prospective-member functions. The Receptionist maintains the privacy of member paperwork and completes administrative tasks, including computer work, handling faxes, copying, filing, organizing facility paperwork, and maintaining office supplies and storage areas. The position requires professional and courteous interactions, adherence to Club policies and its Code of Ethics and Conduct, and the ability to work under pressure and meet deadlines. Work is indoors; schedules are usually set but may vary occasionally. Weekend work is required. The position is hourly and non-exempt, with no supervisory duties.

Requirements

High school diploma or equivalent.
Customer service experience required.
Administrative skills required.
Excellent customer service, communication, telephone etiquette, and organizational skills.
Ability to interact professionally and courteously with a large and varied group of members and prospective members.
Fluency in English, including speaking, understanding, reading, and writing.
Ability to operate telephone systems and use a computer.
Ability to work weekends.
Ability to perform the described physical tasks, including regular use of hands and fingers, reaching, talking, hearing, sitting, balancing, stooping, kneeling or crouching, and walking; ability to pull and lift up to 15 pounds.

Nice To Haves

Prior hospitality knowledge preferred.

Responsibilities

Greet members and assist with inquiries.
Respond to member inquiries and identify the most appropriate person to address them.
Remain knowledgeable about Club services, programs, and the calendar of events.
Answer telephone calls, transfer them to the proper extensions, and take messages as appropriate.
Assist with prospective and current member functions.
Maintain the privacy of member paperwork and not share it with members, employees, or other people.
Complete administrative functions on the computer as appropriate; send and receive faxes; and operate the stereo and television as assigned.
Copy, file, and organize facility paperwork; maintain cleanliness of office supplies and storage areas.
Maintain the Club's commitment to member satisfaction while performing job duties.
Behave professionally and courteously with internal and external customers, in person and in email or telephone conversations.
Comply with Employee Handbook rules, regulations, and policies, Board of Governors policies, the Club's Code of Ethics and Conduct, and stated procedures.
Work well under pressure and meet deadlines.