Receptionist at The Moorings Yacht and Country Club

The Moorings Club Inc•Vero Beach, FL

2h•Onsite

About The Position

The Receptionist provides administrative support to The Moorings Yacht and Country Club and excellent customer service to members and prospective members. The role answers and transfers calls, directs inquiries to the appropriate person, assists the Director of Membership, and supports member and prospective-member functions. The position also performs routine office and computer work while protecting the privacy of member paperwork. It is an hourly, non-exempt position with no supervisory duties. Work is indoors; the schedule and times are usually set but may vary occasionally, and weekend work is required.

Requirements

High school diploma or equivalent.
Customer service experience.
Administrative skills.
Excellent customer service, communication, telephone etiquette, and organizational skills.
Ability to interact professionally and courteously with a large and varied group of members and prospective members.
Fluency in English, including speaking, understanding, reading, and writing.
Ability to operate telephone systems and use a computer.
Ability to meet the physical demands of the position, including handling and feeling objects, reaching, talking, hearing, sitting, balancing, stooping, kneeling or crouching, walking, and pulling and lifting up to 15 pounds.
Ability to work weekends.

Nice To Haves

Prior hospitality knowledge.

Responsibilities

Greet members and assist with inquiries.
Respond to member inquiries and determine the most appropriate person to address them.
Remain knowledgeable about Club services, programs, and the calendar of events.
Answer telephone calls, transfer them to the proper extensions, and take messages as appropriate.
Assist with functions for prospective and current members.
Maintain the privacy of member paperwork and not share information with members, employees, or other people.
Complete appropriate administrative functions on a computer; send and receive faxes; and operate the stereo and television as assigned.
Copy, file, and organize facility paperwork, and maintain cleanliness of office supplies and storage areas.
Perform other duties as assigned.
Maintain the Club’s commitment to member satisfaction.
Behave professionally and courteously when interacting with internal and external customers in person, by email, and by telephone.
Comply with the Employee Handbook, Board of Governors rules and policies, the Club’s Code of Ethics and Conduct, and stated procedures.
Work well under pressure and meet deadlines.