Resolution Manager

Gallagher•San Antonio, TX

About The Position

At Gallagher Bassett, the Resolution Manager investigates, evaluates, disposes of, and settles less complex claims with moderate supervision. The role includes investigating and determining coverage, liability, and damages, as well as setting appropriate reserves. Claims authority is typically up to $5,000 for liability and/or $10,000 for workers’ compensation, or greater. The manager uses sound judgment to assess claims exposure, decide an appropriate course of action, and settle claims. The role involves extensive interaction with parties involved in the claims process and handling claims in accordance with client and corporate policies, procedures, best practices, statutory and regulatory requirements, and ethical standards. The manager documents and communicates claim activity promptly and effectively to support claim outcomes and is expected to work at full caseload capacity. Gallagher describes its workplace as collaborative and people-first, with a culture that values teamwork, curiosity, and meaningful work. The company highlights career development, ongoing learning, accessible leadership, and comprehensive benefits designed to support colleague well-being.

Requirements

High school diploma.
Three years of related claims experience.
Appropriate license and/or certification in all states where claims are handled, or ability to obtain licenses or certification in accordance with local requirements.
Knowledge of accepted industry standards and practices.
Computer experience with claims-related and business software.
Ability to think critically, solve problems, and plan and organize activities.
Ability to serve clients, negotiate, and communicate effectively verbally and in writing.
Ability to embrace new challenges.
Analytical skills to make decisions and resolve issues involved in handling claims.
Ability to negotiate claim settlements and dispositions, including interpreting related documentation.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Investigate, evaluate, dispose of, and settle less complex claims with moderate supervision.
Investigate and determine coverage, liability, and damages, and set appropriate reserves.
Analyze claims exposure, exercise judgment, determine an appropriate course of action, and settle claims.
Interact extensively with parties involved in the claims process.
Handle claims in accordance with client and corporate policies, procedures, best practices, and applicable statutory, regulatory, and ethical requirements.
Document and communicate claim activity timely and effectively in support of claim outcomes.
Manage a full caseload.