Check Resolution Manager

Proctor Loan Protector • Troy, MI

2d

About The Position

The Check Resolution Manager oversees the Check Resolution teams in Troy, Solon, and Daytona. The role analyzes daily processes and procedures to ensure internal controls and appropriate fraud-prevention measures are in place, ensures the vendor follows established protocols, and works with Treasury to resolve issues and improve processes. The manager makes decisions, delegates work, analyzes problems, and responds promptly to ensure client needs are met on time.

The role also manages staff performance and development, maintains standardized procedures and operational reporting, analyzes errors and workloads, audits work for accuracy, and supports department projects and coverage as needed.

Requirements

• High school diploma or GED.
• Excellent attendance and no prior disciplinary actions.
• Ability to work holidays and overtime as required.
• Proficiency with Microsoft Office.
• Proficiency with Microsoft Excel formulas and macros.
• Proficiency with Microsoft Access.

Nice To Haves

• Associate’s or bachelor’s degree in a business- or finance-related discipline.
• 4–6 years of experience in accounting and/or insurance.
• 2–4 years of experience in a team lead or supervisory position.
• Notary.

Responsibilities

• Manage, coach, and mentor staff.
• Maintain standardized procedure manuals based on experience, regulation, and fact.
• Create and maintain reports showing errors and work yet to be completed.
• Analyze error trends and share them with appropriate team leaders for coaching and with the training team.
• Review workloads to ensure work is distributed fairly.
• Perform internal audits to ensure all work is completed accurately.
• Supervise internal leadership regarding direction and understanding of daily responsibilities.
• Delegate work to personnel as necessary.
• Manage team attendance and timecards in Workday.
• Coach staff and deliver corrective actions.
• Write and perform yearly performance appraisals.
• Pursue personal and professional development.
• Assist with special projects and act as a backup within the department.
• Analyze daily processes and procedures to ensure internal controls and fraud-prevention measures are in place.
• Ensure the vendor follows established protocols.
• Work with Treasury to resolve issues and improve processes.

Benefits

• Medical and prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off.
• Paid holidays.
• Preferred partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED