Check Resolution Manager

Proctor Financial, Inc.•Troy, MI

About The Position

The Check Resolution Manager oversees Check Resolution teams in Troy, Solon, and Daytona. The manager analyzes daily processes and procedures to ensure internal controls and appropriate fraud prevention measures are in place, verifies that the vendor follows established protocols, and works with Treasury to resolve issues and improve processes. The role involves decision-making, delegating work, analyzing problems, and responding promptly to meet client needs. The manager leads and develops staff, maintains procedure manuals and operational reports, monitors workloads and accuracy through internal audits, and supervises internal leaders. The position also includes managing attendance and timecards in Workday, delivering corrective actions, conducting annual performance appraisals, pursuing professional development, and assisting with special projects or departmental backup duties. Other appropriate duties may be assigned.

Requirements

High school diploma or GED.
Excellent attendance and no prior disciplinary actions.
Ability to work holidays and overtime as required.
Proficiency with Microsoft Office.
Proficiency with Microsoft Excel formulas and macros.
Proficiency with Microsoft Access.
Ability to prioritize and plan work activities and use time efficiently.
Ability to maintain confidentiality, remain open to others' ideas, and try new things.
Clear and persuasive oral communication skills, including group presentation skills.
Written communication skills, including editing for spelling and grammar, presenting numerical data effectively, and interpreting written information.
Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and maintain confidentiality.
Accuracy, thoroughness, and attention to quality.
Ability to adapt to workplace changes, manage competing demands, and handle delays or unexpected events.
Ability to observe safety and security procedures and use equipment and materials properly.
Ability to coach and mentor team members to improve their capabilities and performance.
Physical ability for repetitive keyboard, mouse, and telephone use with manual dexterity and sufficient arm and upper-body range of motion for 7–8 hours per day.
Speech and hearing sufficient for in-person and telephone communication for 7–8 hours per day.
Vision sufficient for using a computer monitor.
Ability to sit at a desk for 7–8 hours per day.

Nice To Haves

Associate’s or bachelor’s degree in a business- or finance-related discipline.
4–6 years of experience in accounting and/or insurance.
2–4 years of experience in a team lead or supervisory position.
Notary.

Responsibilities

Manage, coach, and mentor staff.
Maintain standardized procedure manuals based on experience, regulations, and facts.
Create and maintain reports showing errors and work yet to be completed.
Analyze error trends and share them with appropriate team leaders and the training team for coaching.
Review workloads to ensure work is distributed fairly.
Perform internal audits to verify work is completed accurately.
Supervise internal leadership and provide direction on daily responsibilities.
Delegate work to personnel as necessary.
Manage team attendance and timecards in Workday.
Coach employees and deliver corrective actions.
Write and conduct yearly performance appraisals.
Pursue personal and professional development.
Assist with special projects and act as a departmental backup as needed.
Analyze daily processes and procedures to ensure internal controls and fraud prevention measures are in place.
Ensure the vendor follows established protocols.
Work with Treasury to resolve issues and improve processes.
Make decisions, analyze problems, and respond promptly to meet client needs.