Resolution Specialist

Scott & Associates, PC • Raymondville, TX

2d • $0 - $15

About The Position

The Resolution Specialist assists consumers with repayment of debt while complying with regulatory requirements, client policies, and company policies. The role is an initial point of contact for consumers seeking to resolve debt collection matters and involves negotiating payment arrangements, making outbound collection calls, and following up on missed or returned payments. The specialist is expected to meet monthly collection and production goals, provide customer service consistent with quality assurance expectations, and maintain knowledge of debt collection laws, regulations, and legal processes to support collection efforts and educate consumers as needed.

The role requires a high-volume call center background, strong communication and negotiation skills, and the ability to manage multiple tasks while maintaining confidentiality and professional relationships. Work involves regular talking or hearing, frequent use of hands or fingers, and occasional standing, walking, sitting, reaching, and lifting or moving up to 15 pounds. The work environment is usually low to moderate in noise. Reasonable accommodations may be made for individuals with disabilities. Duties may include other job-related assignments, and the position is at will.

Requirements

• Two years of experience in a high-volume call center.
• Effective oral and written communication skills, including correct grammar, spelling, and punctuation.
• Strong negotiation skills.
• Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to operate basic office equipment, including a copy machine, fax machine, printer, scanner, and computer.
• Proficiency with internet research.
• Ability to multitask and manage time effectively.
• Flexibility to adapt and act quickly when urgent matters require it.
• Ability to maintain professional working relationships in a highly competitive environment.
• Ability to work patiently with people of diverse ethnic backgrounds and professional competencies.
• Ability to maintain confidentiality.
• Ability to talk or hear regularly and use hands or fingers, handle or feel objects, tools, or controls frequently.
• Ability to occasionally stand, walk, sit, reach with hands and arms, and lift or move up to 15 pounds.
• Close vision, distance vision, and ability to adjust focus.

Nice To Haves

• Third-party or legal debt collection experience.

Responsibilities

• Serve as the initial point of contact for consumers contacting the Firm to resolve debt collection matters.
• Negotiate payment arrangements according to Firm and client standards.
• Make manual outbound calls and use the Firm’s dialer system to attempt to collect consumer debts.
• Follow up with consumers regarding missed and returned payments.
• Provide customer service consistent with quality assurance expectations.
• Meet monthly collection and production goals.
• Maintain knowledge of and comply with laws and regulations governing debt collection.
• Maintain knowledge of the legal process to assist with debt collection and educate consumers as needed.
• Perform other job-related duties and follow instructions or assignments from authorized personnel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed