Manager, Resolution Operations

Healthcare Financial•Quincy, MA

About The Position

Healthcare Financial, Inc. (HFI) is seeking a hands-on Manager, Resolution Operations to lead people, processes, and performance across its Social Security and Medicare operations. The role develops leaders, uses data to guide decisions, resolves operational challenges, and improves how work is done while keeping the needs of individuals and families in view. The manager works in a fast-paced environment and collaborates across departments to provide effective service to health plan clients and the individuals HFI serves. The position supports strategic planning, budgeting, forecasting, and growth initiatives. It also establishes operational expectations, monitors service levels and quality, and promotes a positive, accountable team culture. The role may be performed by someone working within the contiguous United States and the District of Columbia. HFI does not provide new employment-authorization sponsorship or immigration-related support for this position. HFI states that its Massachusetts-based annual salary range for this role is $85,000–$100,000. This range excludes total compensation, which includes base salary, benefits, and other options. Benefits are offered from the date of hire. HFI is an Equal Opportunity Employer and prohibits discrimination and harassment.

Requirements

Bachelor’s degree in a business-related field.
At least 3–5 years of operations and people leadership experience.
Experience leading multiple functions and managing through Supervisors or Team Leaders.
Strong analytical skills, including the ability to use Excel and operational reporting to identify trends and performance opportunities.
Excellent communication, project management, problem-solving, and coaching skills.
Ability to balance big-picture strategy with the details of daily operations.
Ability to work within the contiguous United States and the District of Columbia.
Must not require new employment-authorization sponsorship or immigration-related support from HFI.

Nice To Haves

Experience in a call center, insurance, government agency, or human services environment.
Knowledge of Medicare, Medicaid, or SSI/SSDI programs.

Responsibilities

Manage, mentor, and develop Supervisors and Team Leaders.
Monitor performance, analyze trends, identify gaps, and use reporting to inform operational decisions.
Identify opportunities to improve efficiency, quality, productivity, and profitability across Social Security and Medicare operations.
Support strategic planning, budgeting, forecasting, and growth initiatives.
Establish clear expectations, monitor service levels and quality metrics, and address challenges proactively.
Collaborate with IT, Data Services, HR, Finance, Account Management, and senior leadership.
Foster a positive, accountable team culture and ensure exceptional service for health plan clients and the individuals served.