Manager, Resolution Operations

Healthcare Financial, Inc.•Quincy, MA

4d•$85,000 - $100,000

About The Position

Healthcare Financial, Inc. (HFI) is seeking a Manager, Resolution Operations to lead people, processes, and performance across its Social Security and Medicare operations. The role focuses on developing leaders, using data to guide operational decisions, solving problems, improving processes, and maintaining effective operations while keeping the needs of individuals and families in view. The Manager will support strategic planning, budgeting, forecasting, and growth initiatives, and collaborate with teams across the organization. HFI describes its work as helping individuals and families navigate complex systems to access Social Security and Medicare benefits and services. The position is based in the contiguous United States and offers flexible work options. The Massachusetts-based annual salary range is $85,000–$100,000; this range does not reflect total compensation.

Requirements

Bachelor’s degree in a business-related field.
At least 3–5 years of operations and people leadership experience.
Experience leading multiple functions and managing through Supervisors or Team Leaders.
Strong analytical skills, including the ability to use Excel and operational reporting to identify trends and performance opportunities.
Excellent communication, project management, problem-solving, and coaching skills.
Ability to balance big-picture strategy with the details of daily operations.
Ability to work within the contiguous United States (the 48 contiguous states and the District of Columbia).

Nice To Haves

Experience in a call center, insurance, government agency, or human services environment.
Knowledge of Medicare, Medicaid, or SSI/SSDI programs.

Responsibilities

Manage, mentor, and develop Supervisors and Team Leaders.
Monitor performance, analyze trends, identify gaps, and use reporting to inform operational decisions.
Identify opportunities to improve efficiency, quality, productivity, and profitability across Social Security and Medicare operations.
Support strategic planning, budgeting, forecasting, and growth initiatives.
Establish expectations, monitor service levels and quality metrics, and address operational challenges.
Collaborate with IT, Data Services, HR, Finance, Account Management, and senior leadership.
Foster a positive, accountable team culture and ensure exceptional service for health plan clients and the individuals served.