Residential Valet Captain - Trump Towers Sunny Isles

Towne Park • Sunny Isles Beach, FL

6d • $20 - $30 • Onsite

About The Position

The Residential Valet Captain coordinates the guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the captain performs coordination and administrative duties and provides troubleshooting or guidance when the manager is not on-site. This is not a manager position, though it may involve handling critical issues and making timely judgment calls. For nonurgent matters, the captain reports the facts to the manager and seeks direction.

The role includes greeting and assisting guests, parking and retrieving vehicles, supporting bell services, guiding coworkers in delivering guest service, safeguarding vehicle keys and guest information, and completing revenue and shift paperwork. The schedule consists of PM shifts, with open availability required on weekends. The position pays $20 per hour plus $5–$10 per hour in tips. The majority of work is outdoors, potentially for the entire shift, and employees may encounter extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record (MVR) check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver's license and clean driving record.
• Ability to drive a manual-transmission vehicle.
• Ability to speak, read, and write Standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and associates.
• Ability to reason and carry out instructions presented in written, oral, or diagram form.
• Ability to add and subtract three-digit numbers; multiply and divide using 10s and 100s; perform these operations with American currency; understand 24-hour and military time; and understand rates based on elapsed time.
• Ability to meet the physical requirements, including extended periods sitting or standing, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; running may be required.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor; greet guests within 30 seconds and deliver the site's expected hospitality standards.
• Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely and cautiously.
• Handle guest complaints and difficult situations with accuracy and composure.
• Use proper phone etiquette, remain in appropriate guest-service areas when not assisting guests, provide room presentations for bell services, and deliver or collect items from guest rooms.
• Assist guests with directions, taxis, reservations, and other inquiries; maintain detailed knowledge of the facility, amenities, local attractions, and parking information.
• Promote teamwork through example and communication, lead coworkers in guest service, assign routine roles, and assign non-routine roles as directed by the Account Manager.
• Reduce staffing during a shift when business conditions require, using an approved method and at the Account Manager's direction.
• Issue vehicle claim checks after receiving keys and collect claim checks before returning keys; complete vehicle ticket and damage information and secure keys.
• Ensure staff do not provide lift services; check wheelchairs for safe operation before use and clean them after use.
• Protect guest confidentiality and the security of financial and identifying information.
• Assist the Account Manager with work schedules and notify coworkers of schedule changes or openings as requested.
• Identify and collect revenue for vehicles; prepare accurate cash drops, shift reports, and other paperwork; reconcile revenue and tickets at shift end.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED