Valet - Captain

Ace Careers Website • Seattle, WA

10d

About The Position

Valet captains create engaging and memorable guest experiences while assisting the management team in leading and coordinating events in a fast-paced, team-oriented environment. The role requires communication, problem-solving, and leadership skills, and upholds company values of accountability, communication, family, exceptional service, and profitability.

Captains lead customer service staff, support a positive and collaborative work environment, and serve as a liaison between management and customer service teams. They park and retrieve vehicles safely, maintain vehicle records and secure keys, communicate parking procedures and fees, respond professionally to guest questions or concerns, coordinate with team members, keep parking areas clean and organized, and help maximize revenue through efficient space management and accurate fee collection. They also report maintenance or equipment issues promptly and provide additional guest assistance as needed.

Requirements

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift items weighing up to 50 pounds.

Nice To Haves

• Previous valet or customer service experience.

Responsibilities

• Lead a team of customer service staff while maintaining a positive work environment.
• Act as a liaison between management and customer service teams.
• Promptly and safely park and retrieve vehicles in accordance with company policies and procedures.
• Maintain accurate records of parked vehicles and ensure keys are securely stored.
• Follow company policies and safety guidelines.
• Greet guests professionally and communicate parking procedures and fees.
• Assist guests with questions or concerns and address issues calmly and professionally.
• Coordinate with fellow team members to provide efficient service.
• Foster a collaborative, supportive team environment and assist colleagues during peak times or when needed.
• Provide outstanding, courteous customer service and help meet guest expectations.
• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing debris and trash.
• Provide additional customer assistance as needed, such as carrying bags or giving directions.
• Efficiently manage parking spaces and ensure fees are collected accurately.
• Promptly report maintenance issues or equipment malfunctions.

Benefits

• Medical, dental, vision, and life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401k.
• Vacation and sick time for full-time and part-time employees.
• Holidays for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED