Residential Valet Captain - Trump Towers Sunny Isles

Towne Park • Sunny Isles Beach, FL

4d • Onsite

About The Position

The Residential Valet Captain coordinates the guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the Captain performs coordination and administrative duties and provides troubleshooting or guidance when the manager is not on-site. This position is not a management role, but may involve handling critical issues and making timely judgment calls. For non-urgent issues, the Captain reports the facts to the manager and seeks direction.

The role provides welcoming, professional service; assists guests with doors, parking, vehicle retrieval, bell services, directions and inquiries; and helps lead coworkers in delivering strong guest service. Administrative work includes vehicle and claim-check documentation, revenue collection and reconciliation, shift reporting, and helping communicate schedule changes. Work is primarily outdoors, may involve extended periods in changing weather, and includes driving and physical tasks such as lifting and moving objects.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver's license and clean driving record.
• Ability to drive a manual-transmission vehicle.
• Ability to speak, read, and write Standard English and understand simple instructions, correspondence, and memos; ability to write simple correspondence and present information in one-on-one and small-group settings.
• Ability to apply reasoning to follow written, oral, or diagrammed instructions.
• Ability to add, subtract, multiply, and divide using American currency; understand 24-hour and military time and rates applicable to elapsed time.
• Ability to meet the described physical demands, including extended sitting or standing, walking, occasional running, stairs, and lifting or exerting force up to the stated limits.
• Availability for PM shifts and open availability on weekends.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests promptly and deliver the site's expected hospitality standards.
• Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles cautiously.
• Handle guest complaints and difficult situations with composure and accuracy.
• Use proper phone etiquette, assist with bell services and deliveries to guest rooms, and help guests with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the client facility, amenities, meeting rooms, nearby attractions, parking rates, and other relevant information.
• Lead by example and communicate effectively to support teamwork and high levels of guest service.
• Assign coworkers to routine roles and, as directed by the Account Manager, assign non-routine roles or reduce staffing during a shift when business conditions require.
• Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys; complete vehicle ticket, key tag, guest folio, vehicle-location, damage-survey, and receipt documentation.
• Secure vehicle keys on a belt clip or in a locked key box.
• Ensure staff do not provide lift services to hotel or hospital guests; check wheelchairs for safe operation before each use and clean them afterward.
• Protect guest confidentiality and the security of customer financial and identifying information in accordance with HIPAA requirements.
• Assist the Account Manager with work schedules and notify coworkers of schedule changes or openings when requested.
• Identify and collect revenue for vehicles; prepare accurate cash drop slips and envelopes, complete shift reports and paperwork, and reconcile revenue and tickets at shift end.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED