Associate Banker, 30 Hours, Sunny Isles Beach, FL - Sunny Isles Beach Branch

JPMorgan Chase & Co. • North Miami Beach, FL

3d • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by delivering welcoming, attentive service and using banking solutions and financial technology to support clients. You contribute to branch success by creating exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals.

The role includes greeting clients, managing lobby traffic and appointments, servicing accounts, opening new accounts, assisting with day-to-day transactions, and helping clients use digital and self-service banking options. You also perform branch operations, which may involve managing cash devices, while following bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first, exceed expectations, and create a welcoming environment through attentive and friendly service.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients, understand and help with their needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to provide consistent, seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with other branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, potentially including managing the cash vault, ATM, or other cash devices, while adhering to bank policies and procedures.

Benefits

• Competitive total rewards package, including base salary; eligible roles may also receive commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED