Associate Banker, 30 Hours, Fernandina Beach, FL - Amelia Island Branch

JPMorgan Chase & Co. • Fernandina Beach, FL

3d • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by combining attentive, welcoming service with banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The role includes client service, account servicing and maintenance, opening accounts, educating clients about everyday banking and digital self-service options, and supporting branch operations in compliance with applicable policies and requirements.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients to understand and help, and anticipate client needs.
• Ability to resolve client issues quickly and effectively, with attention to detail.
• Ability to work collaboratively as a team to elevate the client experience and deliver seamless service.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including use of the Chase Mobile App, Chase.com, and ATMs.
• Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions to help clients meet financial goals.
• Partner with other branch team members to deliver seamless service and help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, in accordance with bank policies and procedures.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED