Residential Team Leader

MONARCH • Rocky Mount, NC

4d

About The Position

The Residential Team Leader supervises and guides staff and the individuals they support, helping enhance quality of life through services that enable individuals to pursue personal dreams and goals. The position serves as the Qualified Professional for assigned individuals and programs. It includes responsibility for person-centered assessment and planning, clinical authorization and documentation, staff training and supervision, personnel matters, incident response, and maintaining a safe environment. Driving and travel may be required. The role is scheduled for 40 hours per week, Monday through Friday from 8:00 a.m. to 5:00 p.m., with evening, weekend, and on-call availability.

Requirements

• Bachelor's degree at minimum, depending on experience.
• Valid U.S. driver's license.
• Qualified Professional (QP) credential for Monarch-DSM.
• Meet one of the stated QP education and experience combinations: a non-human-services bachelor's degree plus four years of full-time experience with the population served; an associate or bachelor's degree in human services plus two years of full-time experience with the population served; or a human-services master's degree plus one year of full-time experience with the population served.

Nice To Haves

• Experience overseeing daily operations of residential programs (listed as not required).
• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings (listed as not required).
• Experience working with children or adults with a mental health diagnosis or intellectual/developmental disability; the stated experience range is 1–4 years depending on education.
• Management experience (listed as not required).

Responsibilities

• Provide initial and ongoing assessments; evaluate person-centered plan effectiveness and progress; participate in team meetings with providers and natural supports; and facilitate development of person-centered plans.
• Identify ways to provide services through existing community resources whenever possible.
• Use person-centered approaches and positive approach strategies in interactions and integrate those strategies into program plans.
• Ensure service requests consider eligibility, continued-stay, and discharge criteria, and that supports match the person-centered plan and individual needs while remaining fiscally viable.
• Initiate and maintain clinical authorizations and related systems, including tracking timeframes, audits, resolving clinical issues that affect authorization or billing, and reviewing clinical documentation for service requirements.
• Ensure staff are trained on plans and related programs and understand plan components, including applicable privileging requirements.
• Complete clinical supervision plans and monitor performance during day-to-day activities across shifts, including through unannounced visits.
• Ensure required and requested reports and documentation are completed; maintain individual records; and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Communicate effectively with individuals, staff, coworkers, supervisors, stakeholders, and people important to those receiving services.
• Handle hiring, discipline, termination, training, and performance appraisals as appropriate; coordinate employee development and corrective actions with appropriate personnel; and inform the Director of Program Operations as applicable.
• Respond effectively and promptly to incidents according to agency policies and procedures.
• Maintain a safe working environment for employees and people receiving services.
• Know emergency procedures, including preventative and crisis services, and schedule and participate in on-call coverage.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Perform other relevant responsibilities assigned by the supervisor.
• Drive and travel when required.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage, retirement plans, professional development support, and other customizable benefits and perks.
• Benefits package supports full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager