Residential Team Leader

Monarch • Rocky Mount, NC

4d

About The Position

The Residential Team Leader provides supervision and guidance to staff and the individuals they support, with the goal of enhancing quality of life through services that help individuals achieve personal dreams and goals. The role serves as the Qualified Professional for assigned individuals and programs. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., with evening, weekend, and on-call availability. Driving and travel may be required.

The role oversees person-centered assessment and planning, clinical authorization and documentation, staff training and supervision, program operations, incident response, and compliance with agency policies and applicable regulations. It also includes responsibility for hiring, discipline, termination, training, and performance appraisals where appropriate.

A Qualified Professional must meet one of the stated education-and-experience combinations: a non-human-services bachelor's degree and four years of full-time experience with the population served; an associate or bachelor's degree in human services and two years of full-time experience with the population served; or a human-services master's degree and one year of full-time experience with the population served. The posting lists a minimum bachelor's degree, dependent upon experience, and requires experience working with people with a mental health diagnosis or an intellectual or developmental disability, with the experience range dependent on education.

Requirements

• Minimum bachelor's degree, dependent upon experience.
• Valid U.S. driver's license.
• Qualified Professional (QP) qualification under 10A NCAC 27G .0104, with one of the specified education and full-time population-experience combinations.
• Required experience working with children or adults, depending on the population served, who have a mental health diagnosis or an intellectual or developmental disability; the stated range is 1–4 years depending on education.
• Availability for the stated Monday–Friday schedule, evenings, weekends, and on-call coverage.
• Ability to meet the role's responsibilities, including driving and travel when required.

Nice To Haves

• Two years of experience overseeing daily operations of residential programs (listed as not required).
• Three years of experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings (listed as not required).
• Three years of management experience (listed as not required).

Responsibilities

• Provide initial and ongoing assessments; evaluate person-centered plan effectiveness and individual progress; participate in provider and natural-support team meetings; and facilitate person-centered plan development.
• Identify ways to provide services using existing community resources whenever possible.
• Use person-centered approaches and positive approach strategies when interacting with people supported and integrate these strategies into program plans.
• Ensure service requests account for eligibility, continued-stay, and discharge criteria, and that services and supports match the person-centered plan and individual needs and are fiscally viable.
• Initiate and maintain clinical authorizations and related systems, including monitoring timeframes and audits, addressing clinical issues that affect authorization or billing, resolving issues locally or regionally, and reviewing clinical documentation for service requirements.
• Ensure staff are trained on plans and related programs and understand specific plan components, including applicable privileging requirements.
• Complete clinical supervision plans and monitor performance through presence during day-to-day activities across shifts and unannounced visits.
• Ensure required and requested reports and documentation are completed; maintain individual records; and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Use communication skills and strategies to build mutual relationships with individuals, staff, coworkers, supervisors, stakeholders, and people important to those receiving services.
• Take responsibility for hiring, discipline, termination, training, and performance appraisals where appropriate; coordinate employee development and corrective-action forms with the Administrative Services Manager or other appropriate personnel; and inform the Director of Program Operations as applicable.
• Respond effectively and promptly to incidents in accordance with agency policies and procedures.
• Maintain a safe working environment for employees and people receiving services.
• Know emergency procedures, including preventative and crisis services, and schedule and participate in on-call coverage.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Perform other relevant responsibilities as assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage, retirement plans, professional development support, and other customizable benefits and perks.
• Benefits package supports full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager