1st Shift Direct Care

Mental Health Association - Western MA•Wilbraham, MA
•$19 - $21

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries. The role promotes personal growth, independence, and community engagement while embodying MHA’s Core Values of Respect, Integrity, and Compassion and following relevant policies and guidelines. New Ways Services is MHA’s residential and community-based program for individuals with acquired brain injuries resulting from trauma, stroke, or serious illness. The team supports participants as they address physical, emotional, and cognitive challenges, build skills, and increase independence through personalized care, meaningful routines, and supportive homes. The program provides 24/7 support, nursing, clinical, and therapeutic services to help participants reconnect with their communities, regain confidence, and live life to the fullest. The listed open shift is Saturdays from 9 a.m. to 3 p.m. (six hours). Pay is $19–$21 per hour.

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle.
  • Ability to work independently and as part of a team, managing time and priorities effectively.
  • Flexibility to adapt to participants’ evolving needs.
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
  • Minimum age of 21.
  • High school diploma or equivalent preferred.
  • Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

Nice To Haves

  • High school diploma or equivalent.
  • Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

  • Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
  • Assist with personal care and daily routines, prepare meals, and support participants with managing finances and transportation.
  • Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
  • Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
  • Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
  • Demonstrate professionalism, collaborate with the team, and support program goals.
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