1st Shift Direct Care

Mental Health Association - Western MA•Springfield, MA
•$19 - $21

About The Position

Direct Care Workers provide a supportive environment in a community residential setting, empowering participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction to pursue recovery and rehabilitation. The role focuses on participants’ strengths and resilience through person-centered planning. Workers perform their responsibilities professionally and in accordance with MHA’s Core Values of Respect, Integrity, and Compassion; its mission, policies, and practices; program funding; and applicable regulatory agency guidelines. The position is open for Saturday and Sunday, 7 a.m.–3 p.m. (16 hours). Pay is $19–$21 per hour. The Division of Recovery Services supports people of all ages navigating mental health and substance use challenges. Its youth residential programs provide a safe, structured setting for adolescents involved with the Department of Children and Families to address behavioral health needs. For adults, the division provides residential and outreach support for people in recovery or living with addiction, including those with co-occurring mental health concerns. Its trauma-informed care helps participants build coping skills, restore stability, and work toward long-term recovery and wellness.

Requirements

  • High school diploma or equivalent (GED).
  • Valid driver’s license.
  • Reliable transportation to use during work hours.
  • Auto insurance listing the employee as an insured driver on the policy.
  • Must be at least 18 years old.
  • Strong communication skills and a team-first mindset.
  • Patience, compassion, and ability to adapt to participant needs.
  • Ability to pass background checks and obtain required certifications (MAP, CPR, and First Aid).

Nice To Haves

  • Human services experience is preferred.

Responsibilities

  • Support participants with daily routines, including cooking, cleaning, and hygiene.
  • Teach life skills and promote independence.
  • Provide transportation to appointments or activities.
  • Encourage self-advocacy and connect participants to community resources.
  • Facilitate group activities and house meetings.
  • Respond to health or behavioral concerns using supportive strategies.
  • Maintain accurate documentation and uphold safety protocols.
  • Perform responsibilities in accordance with MHA’s values, mission, policies, practices, program funding, and applicable regulatory guidelines.
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