1st Shift Direct Care

Western MA•Chicopee, MA
•Onsite

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries (ABI), promoting personal growth, independence, and community engagement. The role reflects MHA’s Core Values of Respect, Integrity, and Compassion and follows relevant policies and guidelines. New Way is MHA’s residential and community-based ABI program for people affected by trauma, stroke, or serious illness. The program provides personalized care, meaningful daily routines, and supportive homes, with 24/7 support and access to nursing, clinical, and therapeutic services to help participants build skills, reconnect with their communities, and gain independence. Pay is $19–$21 per hour. The posting lists two shift options: Tuesday through Saturday, 7 a.m.–3 p.m. (40 hours), or Monday, 7 a.m.–3 p.m., and Thursday, Saturday, and Sunday, 10 a.m.–6 p.m. (32 hours).

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle.
  • Ability to work independently and as part of a team, managing time and priorities effectively.
  • Flexibility to adapt to participants’ evolving needs.
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
  • Minimum age of 21.
  • A high school diploma or equivalent is preferred.
  • Six months of relevant experience is preferred, especially experience with individuals with brain injuries or mental health challenges.

Nice To Haves

  • High school diploma or equivalent.
  • Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

  • Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
  • Assist with personal care and daily routines, including meal preparation.
  • Support participants in managing finances and transportation.
  • Facilitate access to community resources and teach self-advocacy skills.
  • Implement individualized service plans.
  • Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
  • Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
  • Demonstrate professionalism, collaborate with the team, and support program goals.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
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