1st Shift Direct Care

Western MA • Springfield, MA

17h

About The Position

Direct Care Workers provide a supportive environment in a community residential setting for participants impacted by homelessness, psychiatric diagnoses, trauma, and/or addiction. The role empowers participants to pursue their recovery and rehabilitation goals by focusing on strengths and resiliency through person-centered planning. Workers are expected to perform professionally and in accordance with MHA’s Core Values of Respect, Integrity, and Compassion, its organizational mission, policies, practices, program funding, and applicable regulatory agency guidelines.

The position is listed for the Saturday and Sunday shift from 7 a.m. to 3 p.m. (16 hours). The pay range is $19–$21 per hour. The Division of Recovery Services supports people of all ages navigating mental health and substance use challenges. Its youth residential programs provide structured support for adolescents involved with the Department of Children and Families, while its adult residential and outreach services support people in recovery or living with addiction, including those with co-occurring mental health concerns.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license.
• Reliable transportation to use during work hours.
• Auto insurance with the employee listed as an insured driver on the policy.
• Must be at least 18 years old.
• Strong communication skills and a team-first mindset.
• Patience, compassion, and the ability to adapt to participant needs.
• Ability to pass background checks and obtain required certifications (MAP, CPR, and First Aid).

Nice To Haves

• Human services experience is preferred.

Responsibilities

• Support participants with daily routines, including cooking, cleaning, and hygiene.
• Teach life skills and promote independence.
• Provide transportation to appointments or activities.
• Encourage self-advocacy and connect participants to community resources.
• Facilitate group activities and house meetings.
• Respond to health or behavioral concerns using supportive strategies.
• Maintain accurate documentation and uphold safety protocols.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED