1st Shift Direct Care

Western MA•Springfield, MA

12h•Onsite

About The Position

As a Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s Integrated Community Living (ICL) department. The role involves traveling to different program locations based on staffing needs and providing consistent support across the department. You will help foster growth, independence, and community engagement for individuals with intellectual and developmental disabilities or autism. Support includes assistance with daily living activities, personal goals, and participation in the community while promoting dignity, choice, and independence. ICL supports individuals with intellectual and developmental disabilities or autism in living independently and meaningfully within their communities. In partnership with the Department of Developmental Services, ICL provides person-centered residential and outreach services throughout Western Massachusetts. MHA describes its services as including supported and shared living, emergency respite, and privately funded care, designed to promote independence, dignity, and meaningful community connections. The listed pay range is $19–$21 an hour. The open schedule is Friday and Saturday, 9 a.m.–3 p.m. (12 hours).

Requirements

Valid driver’s license and acceptable driving record.
Strong communication, organizational, and computer skills.
Ability to adapt to participants’ changing needs.
Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
Must be at least 18 years old.
High school diploma or GED required.
Minimum of six months of relevant experience.

Nice To Haves

College degree in human services or a related field.
Experience working with individuals with mental health conditions, intellectual and developmental disabilities, or autism.

Responsibilities

Provide respectful, person-centered support with daily living activities, personal care, and skill development.
Promote community integration by facilitating access to transportation, social activities, and external resources.
Support participants’ health needs, including medication administration according to MAP standards, appointment scheduling, and monitoring wellbeing.
Assist with financial skills and money management, and maintain accurate documentation of expenditures.
Respond appropriately to emergencies and crisis situations by following agency protocols and communicating with supervisors.
Advocate for participants, help them build self-advocacy skills, and serve as a liaison with families, providers, and community supports.
Contribute to developing and implementing Individual Service Plans (ISPs), and document participants’ progress and participation.
Maintain timely and accurate daily logs, incident reports, and health records.
Promote a safe environment by following safety procedures, assisting with emergency drills, and identifying potential hazards.
Collaborate with team members, attend training, maintain certifications, and participate in meetings and supervision.