1st & 2nd Shift Direct Care

Western MA • Agawam, MA

7d

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries. The role promotes personal growth, independence, and community engagement while embodying MHA’s Core Values of Respect, Integrity, and Compassion and following relevant policies and guidelines.

New Ways Services’ ABI Division is a residential and community-based program supporting individuals with acquired brain injuries resulting from trauma, stroke, or serious illness. The team helps participants address physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes. The program offers 24/7 support, nursing, clinical, and therapeutic services to help participants reconnect with their communities, regain confidence, and live life to the fullest.

The listed pay range is $19–$21 per hour. The open shift is Mondays from 8 a.m. to 4 p.m. and Sundays from 3 p.m. to 11 p.m., totaling 16 hours.

Requirements

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• Flexibility to adapt to participants’ evolving needs.
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
• Minimum age of 21.
• Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

Nice To Haves

• High school diploma or equivalent preferred.
• Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, and meal preparation.
• Support participants in managing finances and transportation.
• Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
• Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED