1st Shift Direct Care

Western MA • Springfield, MA

11d

About The Position

Direct Care Workers provide a supportive environment in a community residential setting, empowering participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction to pursue their visions of recovery and rehabilitation. The role focuses on strengths and resiliency through person-centered planning. Workers are expected to act professionally and follow the Mental Health Association’s Core Values of Respect, Integrity, and Compassion, as well as its mission, policies, practices, program funding requirements, and applicable regulatory guidelines.

The Division of Recovery Services supports people of all ages navigating mental health and substance use challenges. Its youth residential programs offer a safe, structured setting for adolescents involved with the Department of Children and Families to address behavioral health needs. Adult residential and outreach services support people in recovery or living with addiction, including those with co-occurring mental health concerns. The division provides compassionate, trauma-informed care to help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license.
• Reliable transportation to use during work hours.
• Auto insurance with the employee listed as an insured driver on the policy.
• Must be at least 18 years old.
• Strong communication skills and a team-first mindset.
• Patience, compassion, and the ability to adapt to participant needs.
• Ability to pass background checks and required certifications, including CPR and First Aid.

Nice To Haves

• Human services experience is preferred.

Responsibilities

• Support participants with daily routines, including cooking, cleaning, and hygiene.
• Teach life skills and promote independence.
• Provide transportation to appointments or activities.
• Encourage self-advocacy and connect participants to community resources.
• Facilitate group activities and house meetings.
• Respond to health or behavioral concerns using supportive strategies.
• Maintain accurate documentation and uphold safety protocols.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED