1st Shift Direct Care

Mental Health Association - Western MA•Westfield, MA
•$19 - $21

About The Position

Direct Care Workers provide a supportive environment in a community residential setting, empowering participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction to pursue their recovery and rehabilitation goals. The role focuses on participants’ strengths and resiliency through person-centered planning. Work must be performed professionally and in accordance with MHA’s Core Values of Respect, Integrity, and Compassion, its mission, policies, practices, program funding, and applicable regulatory guidelines. The position is with the Division of Recovery Services (DRS), which supports people navigating mental health and substance use challenges. DRS provides structured residential programs for adolescents involved with the Department of Children and Families and residential and outreach support for adults in recovery or living with addiction, including people with co-occurring mental health concerns. Its trauma-informed services help participants build coping skills, restore stability, and work toward long-term recovery and wellness. The listed shift is Monday through Friday, 7 a.m. to 3 p.m., for 40 hours per week. Pay is $19–$21 per hour.

Requirements

  • High school diploma or equivalent (GED).
  • Valid driver’s license.
  • Reliable transportation to use during work hours.
  • Auto insurance with the employee listed as an insured driver on the policy.
  • Must be at least 18 years old.
  • Strong communication skills and a team-first mindset.
  • Patience, compassion, and the ability to adapt to participant needs.
  • Ability to pass background checks and required certifications, including CPR and First Aid.

Nice To Haves

  • Human services experience is preferred.

Responsibilities

  • Support participants with daily routines, including cooking, cleaning, and hygiene.
  • Teach life skills and promote independence.
  • Provide transportation to appointments or activities.
  • Encourage self-advocacy and connect participants to community resources.
  • Facilitate group activities and house meetings.
  • Respond to health or behavioral concerns using supportive strategies.
  • Maintain accurate documentation and uphold safety protocols.

Benefits

  • Health care plan (medical, dental, and vision).
  • Retirement plan (403B, IRA).
  • Paid time off (vacation, sick, and public holidays).
  • Family leave (maternity and paternity).
  • Long-term disability.
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