Residential Supervisor

Catholic Charities • Farmington, CT

2d • $21 - $23

About The Position

The Residential Supervisor oversees the daily operations of residential services to ensure residents receive high-quality support and service. The role manages, guides, and trains a team of Direct Support Workers; addresses complex staff and individual concerns; monitors service delivery; and implements strategies to improve care. The supervisor helps foster a positive living environment and ensures services meet individuals’ needs.

The supervisor collaborates with the Residential Manager and DSW team to develop and implement Individual Plans, oversees staff scheduling and coverage, and provides hands-on assistance with daily living and household activities. The position promotes safe, supportive, respectful living and meaningful community engagement, and requires flexibility to support the program as needed.

The position works in indoor and outdoor settings. The schedule is Sunday 7 a.m.–3 p.m. and Monday through Friday 1 p.m.–9 p.m.

Requirements

• Associate degree and two years of experience with individuals with developmental disabilities, or high school graduation and three years of experience working with individuals with developmental disabilities.
• Demonstrated organizational ability.
• Excellent communication skills, including the ability to communicate effectively with individuals with developmental disabilities.
• Strong leadership abilities, flexibility, and ability to work under pressure.
• Problem-solving skills for addressing complex issues.
• Must successfully complete Physical Management Training (PMT) restraint training and be able to safely perform physical restraints as needed for safety.
• Applicants are subject to criminal and driving history background checks.
• Valid Connecticut driver’s license with no more than two violations in a three-year period, subject to review; driving history is completed annually.
• If required to drive, must be at least 21 years old and have a valid Connecticut driver’s license, proof of insurance, and vehicle registration.
• Must have Medication Administration Certification or be able to obtain it in the next available course immediately following hire.
• Frequent lifting and/or carrying of objects or individuals weighing more than 65 pounds is required; the role may also require standing, sitting, stooping, kneeling, bending, balancing, walking, running, pushing, pulling, and traveling.

Nice To Haves

• Familiarity with Therap software.

Responsibilities

• Collaborate with the Residential Manager and Direct Support Worker team to develop and implement Individual Plans.
• Oversee staff schedules and secure coverage as needed.
• Ensure a safe, supportive, and respectful environment for the individuals served.
• Provide direct assistance with daily living activities, including personal care and hygiene.
• Support household routines such as cooking, cleaning, laundry, and transportation.
• Maintain accurate financial records and safeguard personal belongings.
• Train and mentor Direct Support Workers to deliver high-quality care.
• Promote meaningful community engagement through employment, recreation, and volunteer opportunities.
• Model professionalism, positivity, and empathy as a hands-on leader.
• Be flexible in work schedule when needed to support the program.
• Address staff and individual concerns and resolve complex issues.
• Monitor service delivery metrics and implement strategies to improve service and care.

Benefits

• Medical, prescription, dental, and vision insurance.
• Life, AD&D, and long-term disability insurance.
• 403(b) retirement plan with employer matching contributions for eligible employees.
• Training and development opportunities.
• Paid time off, including 14 paid holidays, vacation, and sick time.
• Employee Assistance Program offering free and confidential counseling for employees and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree