On - Call Residential Services Coordinator
About The Position
The Residential Services Coordinator helps keep LifeMoves’ Guadalupe Emergency Interim Housing site safe, welcoming, and running smoothly. The role responds to client needs, supports volunteers, donors, and community visitors, monitors site access and safety, and assists with daily operations such as client move-ins, room preparation, and organizing supplies. When supervisors are offsite, the coordinator observes site activity, shares updates, and maintains clear written and verbal communication with the team. The position calls for a calm, compassionate approach that supports client safety, emotional well-being, and stability, including during stressful or crisis situations. LifeMoves Guadalupe EIH is an interim housing community providing private units and supportive services to adults, couples, and households experiencing homelessness. LifeMoves’ interim supportive housing programs provide time-based accommodations and services, including meals, laundry, case management, and therapy. Sites are staffed 24/7. This on-site role provides oversight to staff on site and reports to the Director of Interim Supportive Housing. The position reports to the Operations & Services Manager or Program Director, as stated in the position purpose. This is an on-call, part-time position based in San Jose, California. The listed hourly pay range is $21.00–$23.00.
Requirements
- High school diploma or GED; alternatively, 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
- Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
- Demonstrate care, respect, and empathy when working with people from all backgrounds, with commitment to DEIB principles and welcoming people with kindness, dignity, and respect.
- Manage stress and emotions professionally, remaining calm and supportive under pressure and applying de-escalation techniques.
- Work independently and collaboratively, follow directions, communicate clearly, and seek clarification when needed.
- Maintain clear, unbiased, professional documentation and communication.
- Demonstrate organizational skills, attention to detail, and the ability to prioritize tasks.
- Use phones, messaging systems, email, Microsoft Word, Excel, and databases for administrative and communication tasks.
- Satisfactory background check and DMV Motor Vehicle Record Check.
- Valid California driver’s license, reliable transportation, and current vehicle insurance.
- Proof of a clear TB test dated within 60 days of hire.
- Ability to perform duties that may involve sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information, and lifting or moving up to 25 pounds.
Nice To Haves
- Openness to feedback and motivation to learn and grow in trauma-informed care, crisis support, and harm-reduction practices.
- Candidates who are bilingual, bicultural, BIPOC, Native and/or Indigenous, LGBTQIA+, or disabled are encouraged to apply.
Responsibilities
- Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
- Respond professionally and compassionately to the needs of clients, volunteers, donors, and visitors, offering radical hospitality.
- Monitor site safety through rounds and camera observation, maintaining a clean, safe, and welcoming environment.
- Promptly report maintenance or pest issues and assist with pest control and cleanliness efforts.
- Manage facility meals, supplies, and donations, including accurate inventory and organized storage.
- Create reports, update shift logs, and actively participate in team meetings.
- Maintain confidentiality, appropriate boundaries, and professional conduct.
- Conduct client move-ins, transitions, and move-outs, completing accurate documentation and supporting a positive experience.
- Complete required trainings by their deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database use.
- Participate in online training on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.
- Attend continuing education opportunities to strengthen professional skills and uphold agency standards.
- Perform additional duties as assigned to support program and organizational needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
